Updated May 10th at 9 a.m. ET: We’re back to our regular shipping times. Our operations team has worked around the clock over the past few weeks to ship orders as fast as possible, all while maintaining the strictest health and safety protocols. We appreciate your patience throughout and look forward to getting you the freshest spring produce on your preferred delivery day.
Updated April 15th at 3 p.m. ET: All orders this week may be subject to delays due to ongoing COVID-19 challenges. Our team and our shipping providers are working as fast as possible to fulfill boxes without sacrificing the safety of our staff and customers. Your order, like always, will be packed fresh on the day it ships out.
Updated April 9th at 7 p.m. ET: In order to serve all customers safely and to protect the wellbeing of our staff, we’ve temporarily paused first-time orders and have set up a waitlist to accept new subscribers as soon as we’re able. Sign up here to be notified when we can ship to you.
Updated April 8th at 7 p.m. ET: To foster the safest-possible work environment for our staff and customers, we’re now requiring all members of our team to cover their faces with either face masks, neck warmers (provided by Misfits Market), or scarves. All new employees and guests must have their temperature taken upon entry to our premises, and soon all employees will also have their temperature taken before work. In addition, we’re holding weekly meetings with the entire team to ensure continued communication about the latest health and safety measures. We’re also rolling out a new social distancing team that will ensure adherence to a safe distancing between employees and the use of face coverings. We continue to pay an increased hourly rate (an additional $3/hour) for all workers in our warehouse to help them cover childcare costs and other essentials.
Updated April 6th at 10 a.m. ET: New orders from first-time customers are currently delayed by 3-4 weeks. First orders placed after 10 a.m. ET on April 6th will not begin to ship until early May. Please visit your Account Page for the most updated information.
Updated April 2nd at 3 p.m. ET: New orders from first-time customers are currently delayed by 3-4 weeks. First orders placed after 3 p.m. ET on April 2nd will not begin to ship until late April/early May. Please visit your Account Page for the most updated information.
Updated March 30th at 3 p.m. ET: Due to high demand, new orders from first-time customers continue to be delayed by 2-3 weeks. First orders placed after 3 p.m. ET on March 30th will not begin to ship until the week of April 19th.
Updated March 27th: Due to high demand, new orders from first-time customers will be delayed by 2-3 weeks. First boxes will not begin to ship until the week of April 12th.
We’re doing our best to meet the needs of people in our delivery area who lack access to fresh food in these uncertain times. To even out production and protect the wellbeing of our staff, we’re limiting the number of new boxes we can ship each week. We thank you in advance for your support and understanding. Please visit your Account Page for the most updated information and check this post for further updates.
Some boxes for existing customers are also running 1-2 days behind schedule. If your box is subject to a delay, you’ll be emailed a new expected ship date. Then, you can follow your box using your tracking number from our third-party shippers.
Updated March 23rd: Due to the impact of coronavirus, some orders, particularly first-time boxes, may be packed and shipped 1-2 days behind schedule. If your box is subject to a delay, you’ll be emailed a new expected ship date. Then, you can follow your box using your tracking number from our third-party shippers.
To our valued Misfits Market customers,
Like many of you, we’ve been closely monitoring the news around the recent COVID-19 (coronavirus) outbreak. Your health and safety, along with the health and safety of our team, is our top priority.
It’s true, we are indeed busier than usual. But we’re taking our role as your lifeline to healthy and delicious fruits and veggies as seriously as ever. Over the past week, we’ve rolled out operations plans—ones that we’ve actually had in place for weeks—so we can serve our customers while caring for the health and safety of our workers. Here are the steps we’re taking to continue shipping our ugly produce as usual and also to protect our valued Misfits Market community members.
Following best practices for hygiene and sanitation
Misfits Market strictly adheres to Good Manufacturing Practices (GMPs), industry standards that maintain quality products. Among them is ensuring that masks, disposable aprons, hairnets, beard nets (if applicable), sleeves, and gloves are worn at all times by employees when working with food or packing. As always, we’ll continue to be diligent with our sanitation, constantly cleaning our refrigerated facility during and after shifts and sanitizing frequently.
We’ve also added additional sanitizing stations to make sure our employees are maintaining the highest standards possible as well as more lunch tables so our staff can practice social distancing as much as possible.
Taking care of the Misfits Market team
We’ve increased the hourly pay for all workers in our warehouse by $3 an hour for the next two weeks to help them cover childcare costs and other essentials. We’ve also been providing free lunch to all warehouse employees for the next 2 weeks, helping support local restaurants and food stores to stay afloat in the process.
To meet increasing demand, we’re excited to announce that we’re hiring a number of warehouse positions in our Pennsauken, New Jersey, headquarters, creating new jobs in our Greater Philadelphia community.
Communicating frequently with our partners and you
We’re doing our best to even out our production line and ensure all of our valued customers can get food each week. But we also need to ask for your patience and understanding as so many interdependent systems get put to the test. We will let you know if there are any anticipated disruptions or delays with your order and we’ll keep your veggies fresh and refrigerated until they leave the warehouse
We don’t, however, anticipate any disruptions to our supply chain at this time. In fact, times like these are especially tough on farmers who expect steady income to keep their operations going. We’re continuing to support the sustainable growers that are core to our business and we’re in close communication to keep the ugly veggies flowing.
That said, we’re realistic and aware that we’re just one piece of a larger system. We’ll be in constant contact with our suppliers and third-party shippers to respond immediately should anything change, then let you know exactly what to expect.
Maintaining stock with no surge pricing
We’ve seen reports of price gouging and items flying off the shelves at supermarkets. Rest assured that we are taking steps to responsibly maintain our inventory. We’ll continue to offer shelf-stable favorites in The Marketplace (open to subscribers starting with their second box each Thursday at 4 p.m. through Saturday at 8 p.m.) and help you stock up with prices 25-50% cheaper than you’d find in stores. You may see the mix of items change as we adapt our systems to current events, but we’ve recently made it possible to get multiple quantities of select items in each box so you can have more of your favorites on hand. (Yes, chocolate counts as an essential.)
Offering convenience without compromise
We know that some of you are concerned about spending time in public, so we’ll continue to ship right to your door and spare you the hassle of battling crowds at stores. And remember: We source directly from farmers and eliminate many of the middlemen in the supply chain. That means your produce is likely to be handled by fewer people along the way (including fellow shoppers) than you’d experience with traditional grocery stores. Regardless of where or when you receive your produce, we always recommend thoroughly washing and properly storing your produce prior to consumption, especially if you plan on eating it raw.
We know you depend on Misfits Market for affordable, top-quality foods so we pledge to maintain our high standards now and in the future. If you have any questions for us, don’t hesitate to reach out to our Customer Success team by submitting a request through our contact form. They’re here to help and make you feel confident about every Misfits Market delivery.
– The Misfits Market Team
Comments (293)
I appreciate all your efforts. I am 71 and diabetic, so I can’t venture out like many others. I rely on your deliveries. Please stay safe.
I appreciate all Misfits is doing. I think it is wonderful that you increased pay for workers at this challenging time. Thank you for doing your best to take care of them, and your customers.
Love the boxes – hopefully my box that was suppose to arrive this past Monday will arrive soon. And not at the same time as the box schedule for next Monday.
Ditto!
Mine also did not arrive for week of 4/6/2020
I am in the same situation. My box was suppose to arrive on Tuesday and it is now Friday. I didn’t even get the notice yet that it is in the mail.
My box was due Wednesday and promised for yesterday…still no food delivered but they are happy to bill me for the next delivery. Better keep track of they will get 1 week behind and we will all be overpaying!
Hi Catherine, we apologize for your delayed box but rest assured that if you’ve been billed for a box, you will receive it, likely just a few days behind schedule.
If you are a weekly subscriber and your box from last week was delayed, you will receive two boxes this week — your delayed order from last week plus your regular shipment. All of our boxes are currently on a 1-2 day delay, so you may receive your regularly scheduled box a day or two after your preferred delivery date. We apologize for this inconvenience and any confusing communication on our end. Rest assured that if you’ve been billed for a box, you will get that shipment. Thank you!
So grateful to learn this information in these scary times!
The key is MASKS, not just body coverage. Thank you
Yes thanks for all you are doing, but i’d appreciate masks being worn as well considering experts are not 100 % clear how this virus is spread
So this is my 3rd attempt to contact you, and still no reply. I was sent a message saying that 1 of my Madness boxes ( not the 2 I order) were delayed and would be delivered yesterday. Now the shipment still says PENDING!! I’m a long time customer!! I totally understand what is going on in the country, but I was blatantly lied to about this and I don’t appreciate it one bit!! Am I going to receive ANYTHING from you this week?? I have paid $80 something for my shipment and want an honest reply!! If you don’t expect to send me anything, let me know so that I can get some other produce. I don’t want to go shopping and end up coming back home to find 50 pounds of additional food sitting on my doorstep!!
Sis, this is not the place to inquire about an issue. You need to send an email directly to customer support.
Some of us already have…. repeatedly
I’ve contacted Customer Support twice – no response at all.
Hi Sandy, we’re sorry that we haven’t replied to your email yet. We are replying to an increased number of emails and if you’ve emailed us at contact@misfitsmarket.com, rest assured that your email is in our queue. We will reply to you as soon as we are able to! Thank you.
I have tried every way to contact them re not receiving a shipment for 4/6/2020 and no response so I understand her frustration
same problem- not even notification of shipment- customer long before this fiasco… avoiding stores due to asthma and type 1 diabetes.
Please let me know when my food is coming so I can make other arrangements if it won’t be here. I need more specific communication.
Thanks!
Found a notification in my spam folder… Fedex has it.
Hi Melanie,
We apologize for any lack of communication on our part and we understand how frustrating that can be. We are using replies on our blog as a way to let you know that we hear you, we take your concerns to heart, and we are trying our best to reply quickly to each customer via contact@misfitsmarket.com. Unfortunately, due the public nature of these blog comments, we can’t do much more regarding looking into your delivery as it would require private information on your part.
Over the past few weeks we’ve seen increased demand for Misfits Market due to concerns around COVID-19 and are proud that we’ve been able to meet the needs of families during this confusing time. However, we do not want this increased demand to come at the cost of our existing customers, so we’re taking steps to shift all new customer deliveries so we can limit any future delays. We appreciate your patience, thank you for sticking with us, and we will always try our best to communicate honestly and accurately.
I experienced this exact same thing, did you get any answers yet?
I have experienced the same. They have stopped communicating.
Everyone and everything is “a little” overwhelmed right now considering the world’s situation. Give them a chance to catch up!
I must have gotten yours. I received 2 boxes last week and am getting 2 this week. I only ordered and can use 1 box. Yes they are charging me for 2. Impossible to reach Misfits. Also boxes were poorly packed. Squash was cracked and
dry. Greens shredded. ‘Tis is getting too expensive.
I can’t seem to get anyone’s attention. Skipped next order. Not sure If that will work since they don’t pay attention to the info in system. Not good service
Hi Carol, we’re so sorry to hear about the way your box was packed and the double delivery. We are experiencing a number of delays due to the impact of the coronavirus and are doing our best to get boxes out quickly and to communicate openly and promptly with our subscribers. I’m sorry we can’t do more to help you in these blog comments, but it would require you to share private information on a public forum. Our customer service team is handling an increased number of emails and are doing their best to reply quickly and accurately. I know this is frustrating and I apologize that it’s taken us longer than usual to reply, but if you’ve emailed our team at contact@misfitsmarket.com then rest assured your email is in our queue and we will respond as soon as we can. Thank you!
I am having the same issue. I got an email saying my box is shipped but there is no update on when it will arrive. I completely understand the challenges right now but it would be nice to have an update more frequently. I get other services who are also swamped are doing much better job of communicating. Also, it is important to know if the box is just delayed or not packed. It is important to update your customers so that we can plan accordingly. Right now we rely on the produce and not getting proper updates does throw of our planning!
Same here! I have no communication from them and I was supposed to get mine yesterday and I have no email with a new shipping date and now I need to go to the store so I have fruit and veggies for my kids! I’m so frustrated! I’m going to call my credit card company and put a stop payment on this weeks order since misfits market won’t talk to me!
Calm yourself. They’re trying their best. Everyone and everything is “a little” overwhelmed right now considering the world’s situation. Give them a chance to catch up!
Seriously? Things are changing daily. Businesses are adjusting and pivoting as fast as they can and trying to make the best decisions for the largest number of people they can. Seems at a time like this people would get the message the world doesn’t revolve around them. Patience! And understanding. Come on, humans.
Would be nice to get an email. There is no form of communication but they certainly charged my card and have my money
Hi Susan, we’re sorry for the lack of communication on our part. Unfortunately, we can’t do more to help via these public blog comments as it would require you to share private information. Can you please continue to send us emails to contact@misfitsmarket.com and we’ll look into your account and can help you as soon as we can. Thank you!
Wow! I’m sure they’re doing the best they can with limited staff LIKE EVERYONE ELSE! Not to mention THEIR own health so that you are not risking yours. Get a can of green beans and be grateful you have the luxury of this convenience during a time like this. People are going homeless and without food from layoffs that started back when the pandemic began in China, and you’re on here throwing a verbal tantrum over the possibility of too much food ???? Here’s a thought, share some with a neighbor or one of those homeless people you probably sneer at on a daily basis.
Most people aren’t looking for a “gimme my stuff now”, just better communication. I think that your comment is a bit presumptuous. Not everyone “sneers” at homeless people on a daily basis. I deliver food to the home bound daily and for most of them, they use delivery options such as this because their families don’t even bother with their elderly family members. Also, my upstairs neighbor can’t afford the “luxuries” right now because they are waiting for their unemployment, so mine gets split with them. Try not being a jerk and throwing a verbal tantrum of your own. Have a blessed day.
You are so right. I received so many messages regarding my shipment for this past week as well. First delayed but gave a scheduled delivery date, next it was cancelled and refunded, then another stating it was delayed and then another one that it was cancelled and money refunded. This is ridiculous. Now I logged in and it says I missed my window for selection of my next box. Never received email for selection as I usually do. I too understand what is going on today but didn’t shop as well expecting my box. They need to get it together. Stay safe ????????
I was an existing customer as well and decided to cancel the subscription due to financial reasons. With this being said, my last order had several lemons that were ruined and all of the carrots I received were broken in small pieces. I did send photos and was told I would get a 20% discount on my next box (that was cancelled). I did receive a box today, but it was the box that should have been shipped and received last week. Also anytime they stated that I would be getting a discount, it was not done on my end, but shows in their system.
I think this is a wonderful idea to get fresh fruits and veggies, however, with an existing customer there should have been no delay. Now I have seeing that new customer have to wait between 5 – 8 weeks for the first delivery!
Appreciate all your doing. However my box has not been delivered as of yet! My next box is schedule to be delivered on Wednesday. . What is the plan if I never received Ed this past weeks box , will I be reimbursed?
I am beyond thankful for you ALL!!! Thank you for helping me and my family through these hard times!
I agree with you Hope. It is tough for everyone right now. Just knowing that the Misfits team is working so hard to get our produce out is a blessing. We’ve become a spoiled society.
I’ll double down on that spirit of gratitude I see in too few comments here, to encourage you all to keep putting one foot in front of the other. Thank you all for trying your best to provide this essential service and meeting the wildly increasing demand. I am a new customer in California who created this subscription to ensure my 80-year-old grandmother in Massachusetts did not go hungry because she was scared to go to the store and physically couldn’t fight the crowd. She relies on my aunt who still goes out and works full time, a risk in itself. Being so far away during a time like this is difficult and limits the ways I can help which makes me feel so bad. Misfits was a good solution to an unusual problem. The first order was a week late, double shipped, and double billed. I didn’t realize the double billing part until after it was too late to modify the second double shipped order. Not thrilled about that, but I totally appreciate the blessing of the abundance when so many are living meal to meal and spend time in food pantry lines. My grandmother is grateful to be able to spread the blessing around to a neighbor who shovels snow for her and my aunt who is exhausted after work. I’m lucky to have a job where I can work from home and earn an income without increasing my risk of contracting this horrible virus that has devastated the lives of many globally. I recognize you all (Misfits Staff) who go to work daily putting yourself at risk and by extension your families, to help me and people like me. I extend to you a deeply heartfelt- Thank you! Thank you! Thank you! May you and your loved ones have exceptional physical, mental and emotional health to continue to put forth good energy and sew karma that will undoubtedly return to you. Cheers to the Misfits staff weathering this storm. There is no way to avoid things going wrong in a time like this. But know that many many of us customers quietly received our boxes of goodness, appreciate your service, and the ability to feed our families healthy food.
I am very disappointed not to have received a resolution or even a reply to my email regarding the fact that I never received the last shipment. If I do not hear back I will be forced to reconsider future orders
Elizabeth Gerber
Hi Elizabeth, we’re sorry to hear about your missing order! Can you please send us an email at contact@misfitsmarket.com and we’ll look into the delivery issue? Thank you!
I think you should probably redact this customer’s phone number.
Thanks so much Concerned. I was a bit emotional as many of us are as well as a bit stupid and did not realize I was posting on a blog, not emailing customer service. I did finally receive my box a few days later
Greetings, First THANK YOU !!! 2nd, where does the produce come from? Safe Travels, Deb
Hi Deb, great question! All of the produce in your weekly Misfits Market box is certified organic and non-GMO, sourced from hand-picked farms and partners in our region and across the Americas. You can learn more about our sourcing philosophy here: https://www.misfitsmarket.com/pages/our-sourcing-philosophy
Enjoy!
We are also missing our box snd got no reply to our emails ?
Hi Deb, we’re sorry to hear about your delayed box. Due to increased demand and and issues related to the Coronavirus, some boxes are being shipped 1-2 days late. Please follow up with contact@misfitsmarket.com and we’ll look into the status of your order. We appreciate your business and thank you!
Same situation here. I was supposed to receive my order yesterday, and it hasn’t even shipped yet. I REALLY want to know why they are taking on more customers when they can’t even take care of the ones they already have… seeing lots of comments about new customers or first time shipment. VERY disappointed as an existing customer who is being ignored and overlooked. Horrible business practice.
I also haven’t received my first order. was supposed be delivered at least 2weeks ago
Hi Pauline,
If you’re a first-time customer, we unfortunately had to pause all deliveries for new customers until demand decreases. You should have received email communication from us when your first box is expected to ship. If you believe this is an error, please email contact@misfitsmarket.com with your account information and we’ll look into the delay. Thank you and sorry again!
Never received our box on Tuesday no email was sent by . Have tried to find out what went wrong as this would have been our second box. We are elderly and now changed the size and frequency . Kindly look into what happened. Thank you.
Hi William, we’re sorry to hear about the delivery delays. Due to increased demand and issues related to COVID-19, we have experienced some 1-2 day delays. If you are still waiting for your box and haven’t received additional email correspondence from us about a delayed delivery, please email us at contact@misfitsmarket.com. Thank you!
A HUGE Thank you to all of you for working so hard to keep all of us in fresh veggies!!!
Companies like Misfit are satisfying a very urgent need of fresh produce delivered to homes, waiting a few more days for this food or experiencing a small delay has to be understandable, can’t understand demanding absolute on time deliveries when the world is in such incredible crisis. Thank you Misfit for continuing to operate under these stressful circumstances, you are greatly appreciated
I just placed my first order after my daughter suggested your company as a way to get fresh produce without going to the grocery store. I am excited to receive my first box. I am very impressed by the concept of your company.
However, my first experience with your website could have been better. I wanted to use a discount code for my first order but was unable to use any of the discount codes I entered. All were declared invalid. I wasn’t sure I had completed the order when it left my cart. Now I see I have a pending order being processed. I don’t see a way to communicate with you to ask about the discount code except on this blog comment.
Hi Wilma, we’re sorry to hear about your experience with our website! Can you please send us an email at contact@misfitsmarket.com and we will look into your order issue? Thanks so much!
I eagerly await my third shipment. I have had a great experience with the last two. I had a small problem with the most recent delivery, but an email was answered very quickly and gave me the solution.
I was glad to read this blog about how things are being handled safely at your warehouse and with the employees. In these uncertain times, it’s good to know that your business is looking out for both customers and employees. Thank you.
I’m very impressed!! ????????
That’s wonderful!!! I did not get my order last Saturday, but figured the chias has definitely impacted the mail system. The produce you send is by far the most delicious and moderate priced produce I’ve ever had. I’m originally from San Diego. So that says a lot. Thank you for having such high standards.
Thank you for keeping me eating healthy through the craziness, Misfits! Sending everyone there lots of love and gratitude!
Thank you for all you do! I cannot tell you what a great help Misfits has been…as well as one of life’s pleasures to open that box every 2 weeks!
You guys are awesome! I just wish I could be quicker on the draw bc things get sold out before I can click the button lol
Thanks for this information and for all you’re doing for our safety and safety of our food – you rock!!
Great content. Enjoyed first box
I wanted you to know, I’m new, and feel it was God’s timing I ran across this service a month ago. We are sharing our box with a family with young kids and down at least one income because of the virus.
Am I able to get a box once a month especially since I only get paid once a month? Thanks
Hi Carol, great question! We currently only offer weekly and bi-weekly subscriptions but you can easily pause your box under your account settings. Once you log in, go to Manage Subscription and you’ll be able to pause the weeks you would like to not be charged or receive an order. Thank you!
I stopped shipments because of the miserable selections received and the condition of some of the vegetables. Not much I can do with what I was sent. Mostly lemons, apples and blood oranges. Tiny tiny potatoes that 2 shipments didn’t equal one serving. I was so disappointed. Out of 2 boxes I certainly did not get my money’s worth.
contact them via email contact@misfitsmarket.com
I’ve gotten a dozen or so boxes and only had one box that was not great… I contacted them and they offered 2 solutions.. either a refund or a new box… there is a certain number of days to contact them so I’d say do it sooner than later.. but they have been so nice to myself.. and 8 of my friends/family that now get the boxes.. I gave boxes at Christmas time as gifts and wouldnt do that if i thought they were not top notch… sorry you had a bad experience.. they will make it right if you let them know
very good review, thank you! I was worried about this, getting all apples and the like…
Considering cancelling and haven’t even received one box yet :/
Thank you for my orders. I have received al boxes timely. The produce is wonderful and fresh. The grocery stores are out of many things but I have fresh healthy vegetables and fruits to eat.
I was expecting an order on 3/20 but did not receive it. I am a new customer having received my first order on 3/13. Enjoyed the variety and quality of the veggies except for the collard green which were wilted and unusable. The apple were softer than I liked but usable. I was given the option to chose the items in my next order but many items were sold out so choices were limited. I am looking forward to the next order this week. Your efforts are appreciated.
Hi Pam, we’re sorry to hear that you didn’t receive your order on the 20th and we want to make this right! Can you please send us an email to contact@misfitsmarket.com and we’ll look into your account? Thank you!
Thank you for all your help feeding my family in a time I just don’t feel safe shopping in a store. Customer for life!
????
do you have offices/delivery in Chicago, IL? Couldn’t tell from your website if you were only local to PA
Hi Valerie, thank you for your question! We currently do not have offices in Chicago (we are located just outside of Philadelphia and have offices in New York City) but we do deliver to Chicago! You can learn more about where we deliver here: https://www.misfitsmarket.com/pages/faqs#5
Got my first order. Felt like I was opening a prize box. Thanks for everything you are doing
I got a lot of peppers in my first order. I don’t eat that many in a year. I also received Brussel sprouts, which I do not eat. I’m sharing with a friend. It would have been nice to receive things that I could have made a salsa. But there was no way to mix or combine the varieties together. Cucumber, but not lettuce. Everything looked nice, just too much of some things.
Will my next order be on time? I believe it is this week?
Hi Matthew, thank you for your comment! Due to the impact of coronavirus, some orders, particularly first-time boxes, may be packed and shipped 1-2 days behind schedule. If your box is subject to a delay, you’ll be emailed a new expected ship date. Then, you can follow your box using your tracking number from our third-party shippers. If you believe your box is delayed and you have yet to receive an email, please contact us at contact@MisfitsMarket.com and we will look into your account! Thank you.
I love your concept and have been using you for nearly 3 months now. I was disappointed when I received on Monday the email telling me my order was being delayed on shipping and would ship Tuesday. It also said I would receive an email giving me tracking number. Well, today is Tuesday and I have yet to receive that email with the tracking number. This is NOT the first time I do not receive that email with tracking number. If I could suggest anything it would be that you all do better with that area. (Yes I ave checked all my folders,junk included. It was not received although I did receive other email from you regarding what you all are doing with regards to the virus). Without that email, I have no way of knowing when to expect this dellivery since it is not going to be delivered on my regular scheduled date.
Hi Lola, we’re sorry to hear about your delayed delivery. Due to the impact of coronavirus, some orders may be packed and shipped 1-2 days behind schedule. However, we’d like to look into the issue of you not receiving your tracking information. Can you please send us an email at contact@misfitsmarket.com with your account information and we’ll try to find that information for you. Thank you!
You are our lifeline – and I can’t begin to tell you how much it means to us that you are here, and that we can continue to support farmers – and also a responsible company like Misfits Market – and still get the food we need without unnecessary risk to our health! Thank you, from the bottom of my heart! You’re making a lot of us “elders” and at-risk folks very happy.
when i first sign up someone gave me a code for my first box i put it in wouldn’t take it the next two box i got they said a could choose an item i open the e-mail and got a blank page whats wrong. the do like the veggie and fruit.
Hi Priscilla, we’re sorry to hear that you’re having issues with the site! Can you please send us an email at contact@misfitsmarket.com with your account information and we’ll look into this issue? Thank you!
Please, please do not skip me this week. choose
Thanks. Peggy Sutton
Thank you
I have used this service often and stopped it at times. I ordered some of the “extra” things that you can order but I thought they would be shipped separately from my routine order since it was more than double the amount of money. Very few items in my box other than what I paid extra for. Except kale…I and my husband do not eat kale and it comes every time even though we asked for none. Seldom get much in the way of fruit, would enjoy more of that. I will try this again for a few weeks but hoping it gets a little better. I won’t order the extras again because then you get nothing in your box except that.
Oh no! We’d love to have our customer service team look into this. Could you please email them at contact@misfitsmarket.com and we’ll investigate this? Thank you!
I sent an email back on Sunday regarding my box. I did not receive the extras that I ordered and paid for.
Hi Casie, we’re so sorry to hear that you didn’t receive your add-ons! If that’s the case, you’ll be reimbursed for anything you did not receive. Please follow up to your email to contact@misfitsmarket.com with your order information and we’ll look into this. Thank you!
Hi. I placed my first order yesterday 3/24 and cannot tell if it went through and if I was billed. I sent an email to contact@misfitmakers.com but have not heard back. It shows in the app that there is no history of orders but it also shows the order is in processing. Where in the app can I see that the order went thru and I have been billed? T x
Hi Lisa, great question! Once you log into your account, go to your account details page. Scroll to where it says “Orders.” Underneath this section is where it will show the payment status of any previous orders. There is also a “View Orders” button that will show you your current and upcoming orders and when you’ll be billed. If you have any more trouble, please follow up with contact@misfitsmarket.com and we’ll help you from there. Thanks!
Still no reply. Still no Madness boxes.
I still haven’t received an email whether it was going to ship or be delayed. I ordered my box last Wednesday. I understand the craziness you must all be under. But I’ve had two friends get theirs and I haven’t even received another email so I’m more worried that my order is lost than anything and I’ve been charged.
Hi Kimberly, I’m sorry to hear about your delayed box and we are doing everything we can to promptly and accurately send customers communication about further delays. You should still receive a shipping confirmation email when your box has shipped, though it may come 1-2 days later than expected. You will be able to use your tracking number to monitor the status of your package in the days ahead. Please check your spam folder to make sure that Misfits Market delivery communications is not being sent there by accident. If you’re still waiting on your box, please send an email to contact@misfitsmarket.com and we will look into this issue as soon as we can. Thank you for your patience and continued support!
I have emailed and they said they were looking into it. I understand the pressure you all are under with the increase in demand. But seems to me if other people who ordered after me are getting their orders before me then mine is continuously being overlooked. I have checked my spam. I have no email regarding whether it’s delayed or shipped. Just says processing on the website.
Hi Kim,
We understand how frustrating this can be and we want to let you know we’re doing our best to eliminate delays altogether. We are taking steps to pause first time customer orders so we can focus on deliveries without continued delays. We send out a number of emails regarding delivery status and will notify you as soon as tracking information is available. If you feel like you are not receiving emails from us, please continue to follow up with contact@misfitsmarket with your account information and we will reply as soon as we are able to.
I’m sorry we can’t do more via public comments to help you with your order but please know that we appreciate your patience, thank you for sticking with us, and we will always try our best to communicate honestly and accurately.
Y’all are the perfect fit for our Veggie and Fruit needs. Thank you MisfitsMarket.
I Love “Misfits”. Best program around. I love the ability to pick what I need and can rely on excellent freshness.
I paid $82 for 2 Madness boxes and received an email stating that they would be shipped Wednesday. Actually, the email stated 1 madness box was ” shipped” but it still shows as being in the process stage and only the ticket was created. I’m a patient person but I would like an honest answer, not a bogus response!! The money was deducted from my account on Sunday and I have been a loyal customer for a long time!! I would just like to know when or if I’m going to receive both of my boxes this week, as well as my add-on??
Hi Tammy, I’m sorry to hear about your delayed box and we are doing everything we can to promptly and accurately send customers communication about further delays. You should still receive a shipping confirmation email when your box has shipped, though it may come 1-2 days later than expected. If you’re still waiting on your box, please send an email to contact@misfitsmarket.com and we will look into this issue as soon as we can. Thank you for your patience and continued support!
You guys are awesome. In timeanlike these, you are more important than ever!
I have been happy with most boxes in the past. Good quality and convenient. I understand the delays due to the virus, but you should allow people to cancel. I have received emails for two days telling me the box is delayed and will be shipped today, but it is almost 7 PM and have not received shipping info, so probably another delay. I am concerned about the quality and accuracy of this order due to all of the confusion. If it is three days past original ship date, you absolutely do have time to cancel my order. If you had cancelled it as I asked, you would still have a customer. Not after this box- assuming it arrives
Hi Marc, thank you for your comment and we apologize for the recent delays in some boxes. If you are still waiting on your box, please send an email to contact@misfitsmarket.com and we will look into the issue and do our best to reply as soon as you can. We hope you decide to try us again and appreciate your support. Thank you!
I have already contacted you guys at contact@misfitsmarket.com ,more than once about this and keep getting the same response as you gave to my above comment. You are not being honest with your communications and keep being told the same lie. No way I will purchase again. If you would have simply been honest from the beginning, I would have more patience with you. As I have requested in several emails, I just want my money returned for undelivered box
Hi Marc,
We hear you and we apologize for any lack of communication from our part. We understand your frustration and we are using replies on our blog comments as a way to let you know that we hear your concerns, we take them to heart, and we are doing our best to reply to each and every customer.
Over the past few weeks we’ve seen increased demand for Misfits Market due to concerns around COVID-19 and are proud that we’ve been able to meet the needs of families during this confusing time. However, we do not want this increased demand to come at the cost of our existing customers, so we’re taking steps to shift all new customer deliveries so we can limit any future delays.
We are hiring more warehouse workers to meet demand and we are instituting plans to meet this higher volume. We’re also hiring more customer success agents to help with an increased volume of emails as well. As soon as your orders are shipped, you will receive an email with a link with tracking information. Use that link as a real-time update to when your order will be delivered. Oftentimes these emails can go into your spam folder. If you still haven’t received your box or communication about your shipment, please continue to follow up with us at contact@misfitsmarket.com with your order information and we will do our best to reply to you quickly and with accurate information. We appreciate your patience, thank you for sticking with us, and we will always try our best to communicate honestly and accurately.
Why do you keep saying the same thing when I have told you I have not received my box nor any emails at all regarding delivery?
“If you still haven’t received your box or communication about your shipment, please continue to follow up with us at contact@misfitsmarket.com with your order information and we will do our best to reply to you quickly and with accurate information.” Why do you even bother to send this type of email?
You have yet to address the issue and I did file a complaint with the better business bureau just as I said I would in a previous email. I was told by Amber that I was too far along to receive a refund, but you are now 4 days late in shipping. You charged me for the box on Monday and never shipped.You could have cancelled and refunded any time within those 4 days and counting. I have no faith in ever getting the box nor for the order to be fresh or correct. This is bad business. JUST GIVE ME MY MONEY BACK!
I’m not a new subscriber but my box is late again. I’m not happy about it
Hi Dawn, we’re sorry to hear about your delayed box. Due to increased demand and and issues related to the Coronavirus, some boxes are being shipped 1-2 days late. Please follow up with contact@misfitsmarket.com and we’ll look into the status of your order. We appreciate your business and thank you!
So very thankful for your company. It is a Godsend. I live in Northern Maine and do not have access to all of the wonderful organic produce your company has. My health and my family’s health has improved so much since joining Misfits. I will be a customer for life! Thank you so much again!
The best to all of you!
My Monday box was delivered on Wednesday, and there was NO communication whatsoever about the delays, despite my repeated emails – zero response to emails to customer service. Ice packs were liquid and half of the contents deteriorated. You really need to step up communications. Am skipping deliveries for the time being as I hate to see food wasted when it sits on a delivery truck for days.
Hi Melissa, I’m sorry to hear about your delayed box and we are doing everything we can to promptly and accurately send customers communication about further delays. You should still receive a shipping confirmation email when your box has shipped, though it may come 1-2 days later than expected. You will be able to use your tracking number to monitor the status of your package in the days ahead. Please check your spam folder to make sure that Misfits Market delivery communications is not being sent there by accident. Note that if your box experiences a delay, it will still be packed fresh on the day it ships. If you’re still waiting on your box, please send an email to contact@misfitsmarket.com and we will look into this issue as soon as we can. Thank you for your patience and continued support!
Hi guys.
Just placed my first order with you (referred by a current customer), and I appreciate the serious steps you have taken to ensure the safety and well being of your staff and your customers. I am in the healthcare industry so have to ask… are you screening your employees daily for symptoms and would you consider having them wear masks? This virus is spread by droplets and all the gowns and gloves in the world won’t keep the virus in check if your packers cough or sneeze on the produce.
Thanks!
Thanks to ALL the workers and people working to deliver food in this surreal time. Stay safe and do the best you can!
I like this service.
Hello, I appreciate your well-written article about the ways that Misfits is reacting to the pandemic. Your service is appreciated and even more valuable during this time.
However, the emails you mention that should be going out to let people know about their order being delayed; these are not going out. There is a lack of communication regarding the orders altogether. I understand that your company is overwhelmed, but this is an area that needs more attention. I have emailed the contact email about my order, but you seem to be responding to these comments much quicker than the support team is responding to emails.
Please let the correct person know that there is a problem with the delay notification emails. Thank you.
Hi Jennifer, I’m sorry to hear that you haven’t been receiving email communication about delayed boxes. We have a number of customer success managers replying to emails and I’ll be sure to let them know to reply to yours as soon as they can. I’ll also pass this message along to our email team regarding issues with communications. We appreciate your business and patience and we thank you!
Hello, lots of negative comments on here I see….not getting my box on time etc etc. The world as we know it has changed, some things for the better, some things for the worse. We are all forced to make adjustments to our lives now, and for many this sounds like one of the adjustments they will have to make….as I am also a member if I have to wait a couple additional days
for my produce…..so be it!….and understand why.
If this was the normal of their business always shipping late, not answering emails etc, then how long would they stay in business? The sheer madness they must be experincing right now!
Thank you for all you are doing Misfits Market….you are a godsend during these trying times!
Hi Lisa, thank you for your message. We appreciate everyone’s support and patience during this strange time and we are putting new measures in place to make sure these delays do not continue to happen. Thank you!!
So true! I would rather wait a few days for my box and know that you are helping so many of us to stay home and still get great produce! Thank you from the bottom of my heart!
I didn’t receive a discount code for my first order – please add – thank you
Received our 1st box this morning. Everything looked beautiful! Thank you!
The key is MASKS. Thank you very much.
I received my shipping information, immediately followed by the information that you are delayed by 1-2 days, followed by further information that my extras were not available. The order was due to be delivered today, and while I do somewhat understand the delay, I wanted to point out two things:
1. With the upcoming order charges about to be assessed for next week, I cannot justify the expense of that order if this week’s has not been delivered, especially since there has been no further communication as to the status of the already paid for order.
2. I am sure you have seen a significant uptick in business with the situation being what it is with COVID-19, however, if you are unable to fulfill existing customers’ orders in a timely manner, then perhaps there needs to be a suspension of new accounts until you are staffed and able to execute.
I hope my order will arrive tomorrow, I was notified of the creation of the FEDEX label on Monday and as of today it has not been picked up for shipment.
I don’t want to email customer service, it is not my job to chase down my order, it is yours to update with accurate information.
Love the boxes and hope cancellation isn’t necessary.
Hi Lisa,
You’re right. An increased demand should not come at the cost of our existing customers, so we’re taking steps to shift all new customer deliveries so we can limit any future delays.
We understand your frustration and we are using replies on our blog comments as a way to let you know that we hear your concerns, we take them to heart, and we are doing our best to reply to each and every customer. Unfortunately, we can’t do much more via these comments to help with your order as it would require you to share private information in a public setting. It’s best to continue reaching out to contact@misfitsmarket.com and we can help you track your delivery there. You should receive an email with updated shipping information as it becomes available to our team. We appreciate your patience and are doing our best to quickly and accurately reply to everyone.
Thank you.
Hello,
I am a new customer and was told I would have my first shipment arrive on 3/24. I have only received an order confirmation and my card has been charged yet I have not received any shipping info or emails to note of any delays. This is very much giving me a bad first impression. I understand with everything going on that there will be delays but we should at least be informed. I have emailed the support number twice now.
Hi Kristen,
We understand your frustration and we apologize for any lack of communication on our part. We have seen an increase in demand due to COVID-19 and are doing our best to staff our warehouse and customer service team to help with our increased demand. We send out a number of emails regarding your delivery status and as soon as we have tracking information to share we will email you. Please continue to reach out to contact@misfitsmarket.com if you feel like you have not received updated information and we will do our best to reply to you quickly and accurately. Thank you!
I am experiencing the same thing, Kristen
Same here I feel like talking to a wall everything is about marketing. But service is a wait. Don’t market when you can handle the previous customers.
If our box is delayed, will that affect the quality of our produce? How will it retain its freshness and quality if it’s been packed in a box for extra days?
Hi Sherry, great question! We are working around the clock to pack as many boxes as we can so they can be delivered on their preferred date. However, we are unable to pack all of these boxes in a single day due to increased demand, which means we have to wait a day or two to pack them. If your box experiences a delay, it will still be packed fresh on the day it ships. If you have any other questions regarding your box, please send us an email to contact@misfitsmarket.com. Thanks!
We are waiting on your food as we need it, said it would be delayed one or two days but haven’t gotten any updates yet, can you at least send an update
Hi Randy,
We apologize for any lack of communication on our part and we understand how frustrating that can be. We are using replies on our blog as a way to let you know that we hear you, we take your concerns to heart, and we are trying our best to reply quickly to each customer via contact@misfitsmarket.com. Unfortunately, due the public nature of these blog comments, we can’t do much more regarding your delivery as it would require private information on your part. Please continue to follow up with contact@misfitsmarket with your account information and we will reply as soon as we are able to. We appreciate your patience, thank you for sticking with us, and we will always try our best to communicate honestly and accurately.
First box discount was not applied. 🙁 Email from you said my box shipped… but Fedex has nothing. My email inquiry has gone unanswered. double 🙁
I know you are overwhelmed and I’m sorry. But an email would be good too.
Hi Ginny,
We apologize for any lack of communication on our part and we understand how frustrating that can be. We send out a number of emails regarding delivery status and will notify you as soon as tracking information is available. If you feel like you are not receiving emails from us, please continue to follow up with contact@misfitsmarket with your account information and we will reply as soon as we are able to. We appreciate your patience, thank you for sticking with us, and we will always try our best to communicate honestly and accurately.
I have not received my box that was due to receive yesterday and I have not received any email updates.
Hi Lee Ann,
We take full responsibility for our delayed communication—we understand how frustrating that can be. We are using replies on our blog as a way to let you know that we hear you, we take your concerns to heart, and we are trying our best to reply quickly to each customer via contact@misfitsmarket.com. Unfortunately, due the public nature of these blog comments, we can’t do much more regarding looking into your delivery as it would require private information on your part.
Over the past few weeks we’ve seen increased demand for Misfits Market due to concerns around COVID-19 and are proud that we’ve been able to meet the needs of families during this confusing time. However, we do not want this increased demand to come at the cost of our existing customers, so we’re taking steps to shift all new customer deliveries so we can limit any future delays. We appreciate your patience, thank you for sticking with us, and we will always try our best to communicate honestly and accurately.
Really happy to receive my first box – My husband and i have had to self isolate for 14 days as i have just travelled back from England UK, Soo we have not been able to go out to shop and had to rely on the kindness of friends.
My question to you is “Do you have a Misfits in UK?”
My daughter lives on the outskirts of London and the grocery stores are empty and she has just had a baby and i am concerned as she is a Vegan…I would love to order her a box of veggies and know she and her family will be ok.
Hi Heather, thank you for your note! We’re so happy to hear that you’ve enjoyed your first box. We currently only deliver in select states in United States but will keep everyone updated as we continue our expansion efforts in the US.
Maybe stop taking new customers until you can manage the capacity you have? The last thing anyone here needs is more uncertainty about food availability. Sure, my box is going to be a day or two late… Except you have multiple people complaining that you aren’t meeting that expectation. In the meantime, we’re supposed to order the next box and pay for it before getting the prior one? Manage through the demand; don’t play catch-up.
Hi Devon, you’re right. Over the past few weeks we’ve seen increased demand for Misfits Market due to concerns around COVID-19 and are proud that we’ve been able to meet the needs of families during this confusing time. However, we do not want this increased demand to come at the cost of our existing customers, so we’re taking steps to shift all new customer deliveries so we can limit any future delays. We appreciate your patience, thank you for sticking with us, and we will always try our best to communicate honestly and accurately.
While I appreciate that, I will be skipping boxes until I receive the one I’ve already paid for. I can’t imagine many people are able to be out the cost of a box without any food being delivered, never mind being charged for subsequent boxes while they wait.
And getting a FedEx notification that a label was printed on Wednesday doesn’t count.
I am a longtime customer. I received my typical Sunday night email that my order was shipping (my delivery day is Wednesday). On Monday I received an email that there was a 1 day delay and it would come a day late… on Thursday. Today is Thursday after 5 pm and my tracking still shows pending that it hasn’t even left the Misfits warehouse. I sent an email already asking for an update but haven’t heard back. I understand that you’ve gotten a significant number of new orders, but perhaps it would be wise to cap the number of orders in a week until you’ve had the opportunity to increase your warehouse staff to meet the demand. At this point I don’t even know if I will receive this week’s box this week since it hasn’t even shipped.
Hi Michelle,
We understand how frustrating this can be and we apologize for the lack of communication on our part We send out a number of emails regarding delivery status and will notify you as soon as tracking information is available. If you feel like you are not receiving emails from us, please continue to follow up with contact@misfitsmarket with your account information and we will reply as soon as we are able to.
In the meantime, we are taking steps to pause first time customer orders so we can focus on deliveries without continued delays. I’m sorry we can’t do more via public comments to help you with your order but please know that we appreciate your patience, thank you for sticking with us, and we will always try our best to communicate honestly and accurately.
I love our boxes !! I have been very impressed with our orders. The produce is fresh and delicious, packaging is great and compostable. The variety is excellent overall and yes, I have received more celery than I need and there are some things I don’t care for but my friends do . Never any wasted good here.
My only issue has been with the delivery service in my area. They have been late, left my box in the rain or we play hide the box from the customer.
Same here. I contacted support and let them know that I received the wrong size box. The only fruit was 2 mangos and 2 tomatoes. Mike replied and wanted pictures. I sent pictures and have heard nothing in response. It has been 4 weeks now. So disappointed and don’t like paying for what I did not receive!
Hi Sara,
We’re sorry that your box wasn’t up to standards! I know it’s frustrating to feel like you’re not being heard, and we want to make this right. Our customer service team is working as quickly as they can to reply to an increased number of emails but please continue to reach out to contact@misfitsmarket.com and we’ll look into your account and see what we can do. Thank you!
But at least send us a tracking number and tell us when to expect our order
Hi Michelle, we’re sorry for any lack of communication on our part. We do send out a number of emails regarding delivery status and will notify you as soon as tracking information is available. If you feel like you are not receiving emails from us, please continue to follow up with contact@misfitsmarket with your account information and we will reply as soon as we are able to.
I love to hear how well you are taking care of your employees. That is the right thing to do and I am happy to be a customer.
Certainly wish I could help remotely in responding to the requests you are getting about delayed or missing boxes. If at any point that becomes an option, please keep me in mind! Thank you BTW for the box today. It was SUPERB so I’m very glad it was a day late !!
Hi Rosemarie, thank you for your nice note! We’re trying out best to reply to everyone as quickly and accurately as possible and have hired more customer success agents to help with increased demand. Thank you!
Good morning,
I am a new customer. I look forward to the produce I will receive. My account shows that my Mischief box will be paid for on Sundays, I just want to confirm that means my bi-weekly Friday deliveries will be on the Friday following the payment date.
I appreciate the ability to Pause the subscription, I will be doing that over the summer since we support a CSA farm in our town by buying a summer share.
Thanks!
Hi Samantha,
Yes! You will be charged the Sunday before your delivery so you can expect your box to arrive the following Friday. If you’re ever curious about when your box is set to arrive or when you will be charged, you can review both orders and payment status under your account details. We hope you enjoy your box!
Good morning!
I just checked my order and it says processing. It was supposed to have arrived yesterday, Thursday. I have not received any emails indicating a new delivery date. We are seniors and, like lots of other folks, were depending on this delivery to keep us out of the grocery store. We live in one of the PA counties that are under a stay at home order and are attempting to be very diligent about complying. Please, just update me on when we can expect our shipment. Thank you and prayers for the safety of all the workers at Misfits.
Hi Claire, thank you for reaching out. Due to increased demand for Misfits Market, a number of our boxes are being shipped 1-2 days late. We send a number of emails regarding your delivery status and as soon as the box has been shipped and we have tracking information, you will receive an email with a link to track your delivery. If you still have not received an email from us and believe you are still waiting for your delivery, please send us an email at contact@misfitsmarket.com with your order and account information. Thank you for thinking of us!
My box was due 3/25 I see 3/27 a label was created but has not been picked up yet. This is very scary time and things are so different I hope you and your families are all well. I would like some information as to when my box will be picked up the shipment. Because now I have to go to the grocery store and that’s very scary. Hope you all stay well and safe
I would like to know when my box was packed. It was due to arrive on Weds. Just got an email stating it was shipped, but no date when it will arrive. It seems that new customers were given preference. Very disappointed in your performance.
Hi Barbara, great question. Boxes aren’t packed until the day they are shipped, so if your box is delayed a day or two, that means the box isn’t packed until the day it’s going to be shipped. Once they’re packed and shipped same day, you should receive a link with tracking information from our third-party delivery partners with an exact delivery schedule. Thank you!
Don’t worry they aren’t giving preference to new people. I’m one of them and haven’t gotten my box or a replay from the company
I am in the same boat. Online the order says it is processing and yet no response to email inquiries on current status. I received an email from Anditote regarding tracking but their google spreadsheet is not really interactive and their order numbers differ.
Meanwhile the email comes out to pick items for next delivery and I still don’t have my regular weekly order, nor an update.
Your existing loyal customers, prior to the COVID-19 emergency, should be taken care of because we would be the ones here after the dust settles…..
Thank you for the great service you’re providing during this difficult time! I appreciate it and have found your online communication fabulous. I’m waiting to hear on my delayed box however am confident I will get an email when it’s on its way. Like Rosemarie above, I’m happy to help with any virtual online communication if that is an option at some point.
We received our fist Misfits order yesterday–on schedule though an email advised it could be up to 2 days late. The still cold shipping box contained all beautifully fresh produce. This says a lot, as we live in Florida. The quality of the fruits & vegetables was exceptional. I’d say fresher than what we can find locally. Your service is truly needed & very affordable.
Thank you Misfits Team!
I’m ready sign up!
So I see you are saying as of March 27th, new customers will not receive their first box until the week of April 12th. I signed up last week and have already been charged for my order and subscribed to weekly deliveries. Are you going to continue to charge me every week, even though it will be almost a most before I ever receive a shipment?
I am a new customer eagerly awaiting my first box! Although i’m sad i have to wait alittle longer than i expected, i appreciate your dedication to your existing customers and safety of your team 🙂 GREAT JOB trying to meet everyone’s needs
I signed up for my first box March 18th, and was charged for it but have not received it yet. I got an email informing me the delivery would be 1-2 days late, and would get an email saying when it ships. I have not gotten that shipping email yet, but got a new notice today saying new customers would need to wait 1-2 weeks for their first shipment, yet you will be taking my second payment tomorrow. SO two payments with no produce…. I that we are in unprecedented times, but am concerned about being able to make healthy foods, and also with the fact that money will continue to come out of my bank account… please explain!
Hi Lynn, we’re sorry for any confusion and lack of communication on our part. Please email contact@misfitsmarket.com and our customer service team will be able to help you if you share your account information and order #. Thank you!
I placed an order last week as a new customer. I received an email saying my order MAY be delayed 1-2 days but no confirmation that it actually would be delayed. Today, I just happened to read this blog post from yesterday that new orders wouldn’t ship until April 12th. How do I know if my order will ship or not before then? Since my order was placed on 3/20, I was charged, and received no additional communication regarding a further delay, I am under the impression that my box should be coming soon. If it’s not, then why am I going to continue to be charged for weekly shipments between now and when I do actually get my first box??
Hi Ashley, we’re sorry for any confusion and lack of communication on our part. Your best best is to keep emailing contact@misfitsmarket.com and our customer service team will be able to help you if you share your account information and order #. Thank you!
Hi, can you please clarify if this applies to all new orders within the past week? I placed a first time order on Monday 3/23, and would like to know if this means it will not ship until after April 12th because in that case I want to cancel and get a refund please. It says processing still, and makes it looked like I’ll be billed again this week for a 2nd box when I the first has not shipped yet. I’m sure you guys are swamped and very busy which makes it challenging to reply to all these email inquiries that you are receiving. I’m sure there are others who need delivery service more than I. I would just like clarification if possible so I can cancel and use the money towards going to the store for produce instead if needed.
Thanks in advance for a reply.
Hi Amanda, we’re sorry for any confusion and lack of communication on our part. Your best best is to keep emailing contact@misfitsmarket.com and our customer service team will be able to help you if you share your account information and order #. Thank you!
Thank you so much for shipping food during this scary time. We appreciate your staff and your suppliers so much!
Thanks for all your team is doing to get us your consumers their orders .. Just received mine , it was a few days behind but all was good !!!
My box was due to arrive yesterday. I did receive an email last week saying it may ship 1-2 days late and that I would receive more information once shipped. I understand what is going on -and it’s a mess – but communication is key. I, like many others am depending on these deliveries and plan unwanted shopping trips based on what will arrive. How will the billing work? If I am not getting my box for 2-3 weeks I certainly don’t want to be charged for the NEXT box, having no idea when it will arrive. We need some direction and clarification, please! As a side, I own a small business and yes, these times are awful times, but your customers are also hurting financially. I cannot afford to pre-pay for for food that will arrive weeks later.
Thanks for all that you do!!
After reading all the negative comments, I just want to say that I’ve had nothing but GREAT communication. Emails started March 25th, the day before my order was to ship and have gotten many updates since. Unfortunately, I was told today that my order will not be shipping at all this week and they are refunding me. Is it an inconvenience? Yes. But it seems like they are trying to do everything they can to get orders out SAFELY, and I’d rather have those processes in place, and have the delay or inconvenience, than wonder if things are contaminated. So I will wait patiently for my next box, and pick up local produce for the time being, Thank you for all you are doing!
My box was refunded. I didn’t plan on not getting a box this week so I won’t have much fresh food this week. I only bought strawberries, blueberries, and mini cucumbers when I got a few groceries this morning. I won’t be back out until next Saturday so I hope that I get next week’s box.
Hi ! I am a new customer and super confused. Hoping for an answer… so I get the skipped ( if I want to skip a shipment) and unskip ( If i want shipment) but why for unskipped shipments does it say skipped by billing date? OMG LOL am I skipping or unskipping shipments. I dont even know anymore !!!!
Hi Michele,
Thank you so much for giving us a try! If we’re understanding you correctly, you want to know the status of a given box in your account and whether it’s skipped or unskipped, correct? Please check out this article in our help center. https://misfitsmarket.zendesk.com/hc/en-us/articles/360017319073-How-do-I-skip-a-box-
If it still doesn’t answer your question, our customer success team will be happy to help if you can send them an email at contact@misfitsmarket.com. Thank you!
I am also frustrated with the poor communication from this company. First, they told me my box was delayed, then cancelled, then delayed again, and now cancelled again. They’ve refunded my payment and offered discounts but that has done little to dim my frustration. Now I don’t know if I can just go and submit another order, or have to wait until my next scheduled box, or what? Their messages are inconsistent and confusing. I get it that these are very tough times but this seems to have totally knocked them off their feet. I hope they can get their act together.
I’m having a similar issue. Did you ever get resolution?
Even with delays, your box is the best thing ever! Thank you for staying open and working for us.
Thank you for all that you’re doing! I am new to Misfits Market and have been so pleased. My family is able to eat healthy foods because of your commitment.
I have been a faithful biweekly customer since November 3rd 2019 and I got a message saying that my box would be delayed 1 to 2 days. Well it has been 2 days and still no box, I reached out and now you say 3 more days. There is a facebook group and many people in my area got boxes for the first time, on time, ahead of me this week. I like your produce, I like your concept but I don’t like your lack of loyalty. I have grown to depend on your awesome produce as a primary food source for myself. I don’t plan on stopping service. In times of crisis we need to be flexible. You don’t have any competition at the moment so I will be loyal to you for now.
Peace,
Megan P. O’Connor PhD
SO grateful for your transparency and hard work during these uncertain times. We are all so lucky to still have this amazing service. Please stay safe and well.
Thanks again
I’m actually relieved that other people aren’t receiving their boxes on time or a tracking number. I never received my first box the week of March 18 and the tracking number I had led me to nowhere so I was reimbursed (thank you!). Now I’m waiting on my second box, which was scheduled to arrive March 27, and this box doesn’t have a tracking number, so I can’t even see where it it as the moment. It’s just super disappointing because I referred several people, two that signed up after me and received their boxes already. When you’re relying on something due to the current situation its tough to plan ahead and shop. If I had more information I could make sure I order enough produce for my family for the week from grocery delivery service I also use. I’m giving this another chance, but I’m seriously frustrated and disappointed so far.
Hey guys my order that was supposed to be delivered last week was cancelled but i was not notified neither refunded. Can you please help?
Hi Fracas, we’re sorry that you didn’t receive your box! Unfortunately, we can’t do more to help via these public blog comments as it would require you to share private information. Can you please continue to send us emails to contact@misfitsmarket.com and we’ll look into your account and can help you as soon as we can. Thank you!
Thank you so much for this wonderful service. The contents of the boxes are delicious, and even if a day or two late, are greatly appreciated.
I understand that the virus situation may be causing some slow downs, however, I was supposed to receive my box on Friday and now it is Tuesday and I have no idea where it could be. Fedex site originally told me Saturday by end of day. On Sunday the Fedex site posted, ‘No Scheduled Delivery at this time’, which it is still saying today. I’ve written your customer support team and not heard back after two days. I’ve called Fedex twice and both times after being on hold for 15 minutes the call connected and then dropped. I’m extremely frustrated. My family counts on this food so that we do not have to leave our home.
Hi Jennifer, we’re sorry that you haven’t received your box. After the box is shipped with FedEx they will have the most up-to-date information regarding your delivery. If you’re still having issues with your delivery, please continue to email us at contact@misfitsmarket.com with your order information and we’ll help you as soon as we can. Thank you!
I have been trying to get ahold of customer service and have not heard back. This is really making me rethink using this service and my recommendations to other people to use this service.
Hi Samantha, we’re sorry to hear this and we know it can be frustrating. We are handling a large number of inbound emails and are trying to reply and help as quickly as we can. We are currently hiring more customer success agents to help with demand and we will help you as soon as we can. Thank you for your patience and support!
I am due to receive an order tomorrow but the status on my account does not yet say shipped. Your posted message says that we would receive an email notifying us of a delay. My box was also delayed last week and I never received an email telling me. it was delayed or when I would receive it. The big problem is not the delay of a day or two but the lack of communication so I can make plans. Will I be receiving a shipment this week? I have already been charged.
Hi Nancy, we’re sorry to hear that you haven’t been getting our emails! Please check your spam to make sure communications from us or our third-party shipping partners aren’t going there. If you still believe you aren’t receiving proper communications from us, please send us an email at contact@misfitsmarket.com with your account and order information and we will answer as quickly as we can. Thank you!
Got my box a few days late but everything was good and I love the new reusable ice packs that can be used for plants or refrozen. Very grateful for your service. Have referred others but see they have to wait as well as all previous customers are doing too. We are all in this together so lets be kind and patient and we will see better days
I am planning to order from you as a co-worker highly recommended this service. We are both Registered Nurses in an Emergency room. The actual whining that I have read from grown adults here is shameful.
I invite anyone one of you to come to work with me to see the real world. Numerous Registered Nurses have died of the CoV id-19 in the New York City Hospitals of exposure.
Kindness towards each other is clearly not expressed here. If you are unhappy then cancel this on your credit card and go on.
Many days I am ashamed of the human race as evidenced here!
Thank you, Mary! Stay safe and well. Thinking of you and your fellow healthcare workers.
I agree Mary! If people could see the real world and how difficult this pandemic is for those fighting on the front lines in the ERs and hospitals, they would be so shocked. I appreciate you and the work you do every day to save every life. God bless you and stay strong and well!!! ❤️????????????????
I was wondering if I am still getting a box? I was due last Saturday, March 28th. I received an email informing me
it would be delayed 2 or 3 days. I have still not received it. I understand and appreciate all you are doing to
keep yourselves and your customers safe. I would just like to know if my box is still going to be delivered?
Should I just wait till next week? Any info would be much appreciated. I love you folks and all you do for me and my
family!
Sincerely,
Lynda DeCarlo
Hi Lynda, we’re sorry to hear that your box is delayed. We know that can be frustrating. As soon as your box is shipped, you should receive an email from us with the shipping information and a link to track your delivery. If you still haven’t receive that email and feel like it’s been too long, please send us an email at contact@misfitsmarket.com with your account information and we’ll look into your order status. Thank you for your patience and support!
My last shipment was late without notification. Only a day. Waiting for current shipment to show up. Have not received notice that shipment is on it’s way, so thinking a gain it will be late. I understand today’s situation is causing delays but there should also be a delay in taking the money out of my account. I too will have to buy locally if this shipment does not show. My state has mandated staying at home and today is the last day to stock up. Yes we can with limits go to grocery store. I depend on others to do that so not knowing if or when the shipment is coming is at the very least problematic.
I received confirmation that my box shipped on Monday yet the tracking information shows nothing. This is not normal as a I have been receiving Madness boxes weekly since you first started shipping to Florida. I have contacted FedEx but they said that a label was created but nothing has yet been shipped. I understand delays but I have also been seeing an influx of new customers on Facebook posting their on-time first boxes. Please understand that most of these “new customers” will cancel their subscriptions once they are able to go to stores again. Your customers that have been with you prior to the pandemic are loyal monthly customers but will become more and more upset due to new customers receiving preferential treatment.
I just want to join those in saying BIG THANKS to Misfits, all you complainers Need to chill, this is trying time for all and everyone needs to have some patience, they are doing the best they can. Just be grateful for whatever you get. GREAT JOB AND THANKS
I love the service and the membership, but I am very frustrated that you have my money and have not responded to any of the issues regarding a MISSING PACKAGE. It’s an easy, fast solution – refund my money. I will stay a happy, faithful, patient customer.
The lack of communication from customer service is unacceptable . I’m glad the blog and social channels are responding. Please don’t waste your time replying with your generic “contact us via email” nonsense. I DID. My order # for the missing package was 2017964 and my customer service ID from the automated response is # 293106. Please elevate this comment up to the appropriate channels. I will be canceling future orders if not resolved today. Some of us just don’t have the extra money during this time and to have to wait for a refund so I can purchase food I need is unacceptable.
Hi Becky, we’re sorry for any lack of communication and I apologize that we can’t do more to help in our blog comments. Due to the public nature of them, we must move any communications about your order status to email. I will forward this comment to our customer success team and they will be in touch with you via email as soon as they are able. We appreciate your patience and as always, or goal is to help everyone as quickly as we possibly can. Thank you.
I have yet to receive my box for this week, was suppose to come Wed and as of today I haven’t received an email confirmation that it’s been shipped. This is my fourth time receiving the box. All the other 3 came ( although always a day late)
Can’t get in touch with anyone … anybody know how to reach someone live? I’m so disappointed… I really look forward to my goodies inside my box…
Anybody know what’s going on this week with their deliveries???
Hi M,
We apologize for your delayed box but rest assured that if you have been charged, you will receive a box, just a few days later than normal. We sent an email this weekend explaining that due to a number of factors, many boxes were delayed and will be shipped this week (week of 4/19) instead. If you did not pause your subscription for this upcoming week, you will receive two boxes if you’re a weekly subscriber. (We are working on a 1-2 day delay, so your regular shipment might be delayed 1-2 days as well.) We know this is frustrating and throws a wrench into your meal planning and we are doing everything we can to get boxes delivered on their preferred delivery date. Thank you for your understanding and we’re sorry again.
Can you start listing the date our next delivery is scheduled to be delivered? (And of course include the caveat that it may be delayed.) If we get our deliveries every 2 or 3 weeks it can be difficult to keep track especially during these crazy times!!! I could not find that information under my account. It would be great if that was listed along with the last billing date.
Thank you for your service in feeding us! And hoping you and yours are all well and safe.
I just cancelled my subscription. I cannot wait an additional 2 to 4 weeks. I wish you the best but my family cannot wait 2 to 4 weeks for food.. The communication that I received was vague and I am not at all pleased. This was going to be our 1st order. But, I will try again when things calm down. I requested a refund as well. Good luck to you all. I am sure this is a stressful time as it is for all. However, my food budget does not have a 2 or 4 week delay incorporated in to it. I am a single parent, there is no calm down in my household. We bought some seeds from amazon. I will plant my own. Perhaps, by that time you will be shipping on a regular basis. And then we can participate. Over all I am very disappointed and looking forward to my refund.
Hi Misfits!
I signed up for your service in early March because I really love what you stand for. My credit card has been charged three times, but I have not received ONE delivery. (!?!?!) I have, however, received an email in mid-March saying there would be a 1-2 day delay, but I have never received a shipping confirmation email. And it’s now been two weeks not two days. All the info in my account is accurate, so it’s not a case of things being sent to the wrong address. I have emailed you several times and I’ve gotten two auto-responses that my email was received but no communication with any sort of resolution or actual human contact has been sent. I know things are kooky right now. But please stop taking my money and not giving me anything in return. Will I be refunded? Will I be credited with three orders? How will you remedy this? Can you help me figure out what’s going on here before I pull the plug and cancel my account outright? Thanks. Stay safe. Be well. Peace.
I certainly understand the current backlog, and appreciate how difficult it must be to operate a business right now. I’ll keep my question general as I’m guessing it applies to quite a few people — my order from this week is still listed as “processing” with no shipment information (originally due on Tuesday). I’m guessing at best it could arrive at the soonest on Monday of next week. I just want to make sure it will definitely be sent (at some point!) before I go ahead and pay for another box on Sunday (before getting the one prior). Any assurance that this is the case is much appreciated!
I realize the irony of replying to my own thread here, but unfortunately it just seems crazy to pay for another box on Sunday when the last one shows no sign of being shipped. We loved the boxes up to this point, but reluctantly cancelling and venturing to the local grocery store!
I am an established customer and a big fan, but you have stopped shipping our boxes, and I need to know what’ going on. You cancelled my last week’s box and promised to ship this week’s early. Not only have we not gotten it as promised on Wednesday, but you have NOT updated me at all about its status. You also have NOT replied to my multiple requests for an update after not getting our box this week. Your customer service is effectively MIA for us right now.
I polled other members on Facebook yesterday. Most established customers are getting their stuff, but there are handful of us who are completely falling through the cracks. WHY? Other local friends of ours are getting their boxes, but we are not. WHY? New customers are getting their boxes, but we are not!! In fact, new customers in my area that I have recommended are getting their boxes, but we aren’t!!
We all realize you guys are working very hard during the pandemic, and we are very grateful. I’ve been singing your praises the entire time, and continuing to recommend you. But you simply cannot go completely incommunicado on a subset of your customers, especially when you are not shipping their orders and they no longer know the status of their order. There may be a particular problem with these orders, and you may not even be aware of it, and you would continue to be unaware because you are not stopping to hear us.
It’s crucial that you take care of your established customers, who chose Misfits before the pandemic, first. That is not happening for us anymore.
I need to know today whether to still expect my promised box this week. I have two high-risk family members in my household, and really should not be going to the grocery store, but we are now out of produce. I also do not want to go to the grocery store and then unexpectedly come home to my Misfits box. We just had a double layoff at our house, and funds are tight. PLEASE, PLEASE, just tell me what’s going on, and keep everyone updated in a timely manner if you cannot ship their box. With continued gratitude.
Hi Michelle, we understand your frustrations and are so sorry for any lack of communication from our part. We are currently handling an increased number of customer services requests and are working as quickly as we can to answer every email. Unfortunately, we can’t do more to help you via public comments as it would require you to share personal information. It’s best to continue following up with our customer success team at contact@misfitsmarket.com
We are working hard to get everyone their boxes in a timely manner and sending communications as soon as we have shipment updates. We’re sorry we can’t do more at this time but will be in communication with you as soon as we can. Thank you for your continued support—we truly appreciate it.
I just got my box. Thank you! I know it must be overwhelming right now, and I want to thank you for increasing your capacity for new customers at this time. The vegetables are fresh and I’m so glad to have them. I appreciate this service so much.
Oh hey!
You all deleted my last post so I’ll try again.
Customer service has started to ignore me. We have yet to receive our box this week that is usually delivered on Wednesdays.
I have been recommending you to everyone I know because we were so very happy.
But now we have no produce and haven’t had any for the week, as we have been waiting for the box. And it would appear that we were lied to.
Customer service told the I could contact FedEx, so I did, and as predicted they said they didn’t have the package in possession only a label had been created.
I would really appreciate it if you could stop ignoring me and deleting my posts and just help me.
-Jess
Hi Jess,
We apologize for any lack of communication on our end and we know how frustrating that can feel. We are currently experiencing an increase in customer service emails and are working as quickly as we can to answer them all. Unfortunately, we can’t do more via these public blog comments as it would require you to share personal information. Please continue to work with our agents via contact@misfitsmarket.com and we will do our best to assist you. Thank you!
this is the worst experience I’ve had with ordering on line. The charged my credit card and never delivered the box. I tried to contact them by sending several e-mails and asking quesitons on their website. They do not have a customer service human being; only a ‘bot’ which doesn’t understand anything!!! it keeps saying “there is no article on that’….I am very frustrated and will have to contact the Attorney General.
Hi Sharon, we’re sorry to hear about the issues you’ve had with your order. Our team is working through an increased number of customer service emails and are doing our best to respond to each of them quickly and accurately. Please continue to email contact@misfitsmarket.com and we’ll help you as soon as we are able.
I enjoy my produces and some mystery items. You don’t put a packing list in the box so I am left to see the product on your listing of the week. My question is How do I know what the heck I have if you take the picture off your website and I haven’t use the item? I don’t have a reference as to what it is and not sure how to cook it? Is there a way I can send you a picture?
Hi Howard, we’re glad to hear that you’re enjoying your Misfits Market produce! We do update our What’s In Your Box? page every week to reflect what we’re shipping that week. You can see the items and photos here: https://www.misfitsmarket.com/pages/whats-in-your-box/
However, if you don’t see something on this list, please send us a photo at contact@misfitsmarket.com and we’ll do our best to identify it for you!
I once got a romaneque cauliflower and I said what in the heck is this thing, looks like cauliflower but was green with cool spirals. A quick check of the google and I found out how to cook it, roasted it with the taters and onions. It was the best tasting vegetable I have ever had.
I canceled my subscription the same day I started it however, you still charged my account. Please refund my account. There is no way that you ordered, processed or shipped the produce when you weeks behind. If not I will be forced to report this to my bank.
Hi Anna-Alicia, we’re sorry to hear about your account issues. Please send an email to our customer success team at contact@misfitsmarket.com with your account information and they’ll work with you to make this right.
I am SO looking forward to my first Misfits box. I understand you have been swamped with new orders — mine is one of them. Please know that I appreciate what you do — in terms of food security, support for small farms, and diversion from landfills. I can’t wait to see what’s in my box. #newrecipetime #mysteryveggies
While I appreciate your efforts to still serve your customers and keep your employees as safe as possible, I feel that my last shipment was definitely compromised. I reached out on Monday evening regarding the condition of my shipment. I got an auto response stating that there is a higher volume of inquiries and, therefore, longer delays in response. My box was wholly unacceptable as there were only 4 salvageable items in the box. It arrived beyond “warm”…even the ice packs were hot and produce wilted or beyond wilted. “Busted” product. I have yet to have even the courtesy of a “we are so sorry, how may we help make this right” response. Nothing beyond an auto response. I have chosen to skip my next shipment and give through the weekend for a response. If none is received, I will be cancelling the subscription entirely. If unsatisfactory or unconcerned response is received, I will be cancelling. This just is not acceptable for the money spent. I can also no longer recommend Misfits Market as this is not acceptable quality or response time to such an issue.
Hi Cindi, we are so sorry to hear about the state of your box and the lack of communication from our team. We are in fact dealing with an increased number of emails and customer service requests and are doing our best to go through them as quickly as possible. Please continue to reach out to us via email with your account and order information and we will respond to you as soon as we are able. I know this is frustrating to hear and we will continue to be transparent about the state of our company. We will be in touch soon and thank you for your patience.
My wife and I never received our delivery last week although We spent at least 30 minutes on the phone over the course of 3 calls, over 2 days with the delivery company who told us 3 different stories.(they said it was delivered but to the wrong location and that they would retrieve it and deliver to us. Never happened. We called back and after being on hold 10 more minutes they told us it says it was “delivered” My wife reached out to Misfits to inform them and to request a refund.
My wife emailed a full week ago informing of all of this, and we heard nothing until today by a Misfits rep who evidently did not real her initial, detailed email. All she told us is that it said it was “delivered”. It’s been a full week, our account has been charge, and we are still at “square 1” with this. Busy, I understand , but this is not acceptable. So are we to email back and wait another week?
With no phone number evidently we cannot even try to call.
God Bless all of you for the work you are doing to keep these good fruits and vegetables coming to my families table. I have been a customer for almost two years, and LOVE your boxes. I have been blessed to share some with my neighbors and help share the joy.
To all potential customers or people that are struggling with a problem…..take a breath. This isn’t the time to find fault ,or be angry. Lets help each other out, and look to grow our own patience and kindness for all of the folks that are working hard to service us!
God Bless and Happy Easter everyone.
I understand why people are upset. I understand why the boxes are late. Let us all just give everyone the benefit of the doubt. Fedex are doing their very best and Misfits are doing a fantastic job. I thank Misfits and their tireless crew from the bottom of my heart for the absolute amazing job that they are doing. Special thanks to the pickers and the packers as well. Thank you Misfits for supplying me with great food that sometimes comes a little late, but it is what it is. These are different times, times where we all need to be a little bit more forgiving and just be grateful for the things we get. Thank you again Misfit’s Market for a job well done!
I cannot tell you how much my whole family appreciates Misfits Market. Me and my husband are both in high risk groups, and thankfully with the help of your deliveries we have been able to have fresh fruits and vegetables without having to leave our home. Our son, who is currently isolating in his tiny New York apartment, says that seeing your box outside his door, is now one of the high points of his week. It gives me much peace of mind knowing that he will have fresh food without having to step into a NYC grocery store!
Thank you so much to your crew!! I appreciate all their hard work!
I am trying to be patient yet the auto payments are being taken from my account and three weeks later I have yet to get one box. According to one email I did get I should get box tomorrow, however it still is in processing so I doubt that will happen. Yet neighbors that ordered days after me are enjoying their boxes so I know boxes are being mailed. Very frustrating.
I love you guys, and I know this is hard, but this is people’s FOOD. My Thursday box was delayed to today (Saturday) and was part of my holiday dinner tomorrow. I have just received an email saying I can expect it sometime next week??? I did not order produce delivery based on your commitment to Saturday delivery. I understand delays, but I’m a long time customer and you made a promise. Now I have no vegetables for Easter, you’ve charged my card ages ago, so the money budgeted for this food is gone. I had to skip my next box before you charge me for that one too tomorrow. I can’t pay for food I don’t receive. No one is answering emails, and I cannot call you. This is TERRIBLE. Please someone answer an email?
I am so sad to report that our package did not arrive this week. I appreciate getting our weekly produce from Misfit Market so much and can only imagine the overwhelm that is happening, but your inbox is full when I tried to reach out to customer service.
It is now Saturday, Easter eve and I’ll need to rush together a shopping list to brave the extra packed grocery stores before they close. I am hopeful that our account will be credited. I will await further instructions. Many thanks,
We appreciate your efforts to get the food out. However, I don’t think I’ve ever had a vendor fail to communicate and say an order would be delayed. On the day of our expected delivery we had to search out the information that our order would be delayed by an additional 3-4 weeks. Companies who fail to communicate with customers usually do not survive. Let’s hope you do.
I realize you are swamped but the situation is not acceptable
On April 5 I tried to subscribe to the small box delivered every two weeks and use a discount coupon referred by a friend. No way to apply the discount, so I reached out to you by email. It was clear on the website at that time that new subscriptiosnn would be delayed by several weeks. The next day, I tried several times to check my order status and the site wouldn’t load. Kept repeating that every few days.
On April 11 I received an answer about how the discount coupons work. A few minutes later, I received a second message showing me what I will be charged and it indicated I ordered the large box. I did not order the large box. Never, at any time during this process, did I indicate I need the large box.
Now I can log in to my account but still, the site won’t load completely. I cannot check status, or get into my account details or anything. I can’t figure out when I am going to be charged or for what, much less when I can expect a delivery.
Okay so I have been very patient with all that’s going on with the covid-19 delays. However I asked for a weekly delivery and I have not yet received my last box and just got text that they are preparing my next box. I am supposed to get 1 box a week not 2 boxes a week. I would like to get reimbursed for my last box. I still have not received it a and we will be unable to finish eating all our produce before the next box is received.
Thank you
Hi Abla,
We understand your frustration and know that it’s not ideal to receive two boxes in one week. Moving forward, you can pause your subscription for the following week before Sunday and you will not be charged. Please send us an email at contact@misfitsmarket.com and we’ll look into your account and help you from there. Thank you for your understanding and we’re sorry again.
Was charged like normal after making my selections. No communication on delays. No box received. No response to request to support. Interesting thing is, the account I have for my parents had no issues with delivery. Others who I recommended the service to, who live in my area, no issues. What gives, MIsfits? Not cool my dears. 🙁
Hello! We’re so sorry to hear about the delivery issues. Due to increased demand from COVID-19, we are experiencing 1-2 delays for most boxes. Additionally, we are also replying to an increased number of customer service emails but rest assured that if you’ve messaged us at contact@misfitsmarket.com that your request is in our queue and we will respond to you as soon as we can. We appreciate your patience and will be in touch as soon as we can. Thank you!
I totally get where you’re coming from. However, you have taken my money, responded poorly, and I still haven’t received shipment. You’ve fulfilled boxes for people I’ve referred to you in the meantime. Additionally you’ve fulfilled boxes for an entirely separate account I manage for my parents who live an additional 6 hours away. No issues there… So it really would be nice if you could respond to emails, address the issue, and treat me like a human. Your canned responses are not reassuring at all right now.
Hi there! We apologize for any lack of communication on our end. We read everyone’s feedback, good and bad, and are trying our best to send our the most accurate information in a timely manner. Unfortunately, we are dealing with delays for many customers right now.
We sent an email this weekend explaining that due to a number of factors, many boxes were delayed and will be shipped this week (week of 4/19) instead. If you did not pause your subscription for this upcoming week, you will receive two boxes if you’re a weekly subscriber. (We are working on a 1-2 day delay, so your regular shipment might be delayed 1-2 days as well.) We know this is frustrating and throws a wrench into your meal planning and we are doing everything we can to get boxes delivered on their preferred delivery date. Thank you for your understanding and we’re sorry again.
Was charged like normal, but no box, no communication. I understand there might be delays, but there should be communication! What gives….
I understand there’s an increased demand. I understand what’s happening outside. I understand that shipping carriers are strained. I even understand that your CS must be getting tons of question. What I don’t understand is why I can’t get a clear response as to whether or not my box will arrive this week. It was supposed to arrive today, but yesterday when I checked, it said it wouldn’t arrive until next week. Then the yellow banner appeared on the top of my account that says all shipments will be 1-2 days late. Ok cool. But with all the changes, what am I supposed to believe? Should I expect it tomorrow? Friday? Next week? That being said, there should be clearer explanations as to what happens if a box is delayed more than the 1-2 days. If it’ll arrive next week, does that mean I won’t be charged for next week’s box? Or does it mean that I’ll get two boxes. Will both be fresh? Will they arrive on the same day? What about my add ons? Will I need to select them again this week? Or will be automatically refunded? Or do I have to reach out to your CS team to get a refund?
While I do appreciate your efforts during this uncertain time, you shouldn’t be adding to the food uncertainty yay we’re all facing. I would like to know answers to all of those questions. If I need to go grocery shopping, I should be made aware before I run out of food, so I can prepare.
The business is adjusting every single day if not not every single hour to make sure boxes get out on time and to the customers in a timely manner, there is a massive pandemic across the US and the entire world. These people are working around the clock to communicate to their customers and clients to reassure them that what they have ordered is on the way. If you have not checked your spam folder, that would be the best option if any communication was sent there.
Please be patient during this trying time and give them a break, they are in an extreme high demand and very overwhelmed with orders.
This is my point exactly! The lack of communication on delays in not at all acceptable. Automated emails at least make people aware and are better than nothing, which is all we are receiving now. I read that this was not the place to address questions, so I started reaching out to the company… as of today… STILL no response. Poor show!
I am sure you would like to have as much business as possible, but why should this impact existing customers? We have been supporting you before all this and are now told our orders will be late or our choices limited? Will these new customer be around when all this has past? Where is the loyalty?
Wow. I came here to share my thanks for all of the communication I’ve received over the past few weeks. Yes, my last two boxes were delayed but I think that was completely expected and I was given a heads up both times, so was not upset. ALL shipments are being affected by the current health crisis and in my experience and opinion, Misfits Market is doing fantastically. Maybe there’s better logistics communication in my area or we have great area reps, I’m not sure, but I am very appreciative! My boxes have been great… I LOVED the purple Brussels sprouts… they were perfectly picture-worthy and tasty.
I am not trying to diminish or contradict others’ difficulties or complaints, merely offer positive feedback for my own personal experience.
Thank you for all you are doing!
I understand that boxes are behind. I am wondering what will happen if a weekly box ,that has had payment taken out, does not arrive (or perhaps even ship) before the next shipment should start processing, will you be taking out the payment for that next box? I am not asking about my specific order (which is behind), but what is the policy?
Hi Laura,
We’re sorry for the lack of communication on our end. An email we sent this weekend should have been shared earlier, and we apologize. The email sent this weekend explained that due to a number of factors, many boxes were delayed and will be shipped this week (week of 4/19) instead. If you did not pause your subscription for this upcoming week, you will receive two boxes if you’re a weekly subscriber. (We are working on a 1-2 day delay, so your regular shipment might be delayed 1-2 days as well.) We know this is frustrating and throws a wrench into your meal planning and we are doing everything we can to get boxes delivered on their preferred delivery date. Thank you for your understanding and we’re sorry again.
We are so grateful that you all are able to stay open to provide such quality produce to your subscribers. Our hope and prayer is that all of your workers can remain healthy through all our country is up against. We are thankful for all of you essential workers!
Will there be any communication on when boxes that were charged on Sunday, April 12th will be shipped? I understand the delays due to the crisis but I haven’t received any information. My box was due to be delayed for Thursday (today, April 16th) but I didn’t receive any further communication. My order just says “Charged.” Again, I understand there to be a delay but it would be nice to know when the boxes will be shipped. We have been holding off on buying produce at the stores because we were already charged for this box.
Hi Sarah,
We apologize for your delayed box but rest assured that if you have been charged, you will receive a box, just a few days later than normal. We sent an email this weekend explaining that due to a number of factors, many boxes were delayed and will be shipped this week (week of 4/19) instead. If you did not pause your subscription for this upcoming week, you will receive two boxes if you’re a weekly subscriber. (We are working on a 1-2 day delay, so your regular shipment might be delayed 1-2 days as well.) We know this is frustrating and throws a wrench into your meal planning and we are doing everything we can to get boxes delivered on their preferred delivery date. Thank you for your understanding and we’re sorry again.
Will an existing customer automatically get charged for next week’s box if they haven’t received this week’s?
Hi Natalie,
We apologize for your delayed box but rest assured that if you have been charged, you will receive a box, just a few days later than normal. We sent an email this weekend explaining that due to a number of factors, many boxes were delayed and will be shipped this week (week of 4/19) instead. If you did not pause your subscription for this upcoming week, you will receive two boxes if you’re a weekly subscriber. (We are working on a 1-2 day delay, so your regular shipment might be delayed 1-2 days as well.) We know this is frustrating and throws a wrench into your meal planning and we are doing everything we can to get boxes delivered on their preferred delivery date. Thank you for your understanding and we’re sorry again.
Hi folks. I’m wondering if maybe some of this anxiety from your customers would be eased if we could better view our data in our dashboards? I don’t know how stretched your web team is, but for a UI/UX improvement I would suggest maybe making it more clear which shipment is delayed. I know for me, I had a scheduled day of Wednesday, and I was due to receive my first shipment this week after the delay. Now I can’t understand the language of the website – am I receiving my “Wednesday” 1st shipment late, and the following week will be back to Wednesday? Or will I have two shipments overlapping? Is my first shipment delayed to next Wednesday? So not being able to deduce the answer myself is creating more ways for my mind to fill in the blanks on my own. (We do not have to review my account in a separate channel, just using my story as an example.)
I think it’s just not clear. So it might be more helpful to have your shipment information in 1) a dedicated space that is not mixed with in subscription/account data, and 2) a list that reveals more information or allows us to open up more tracking details.
Maybe your data is not organized in a way that can display it this way, which presents an issue for your web people understandably, but I think it might ultimately help you and your team field some these questions if the data on our end were presented in a way that we could better understand without having to click through and find updates elsewhere.
Just a suggestion from one person who used to work in customer service and currently works in a field that focuses on messaging and outward facing data presentation – take it with a grain of salt. 🙂
Appreciate all you’re doing as food workers.
Hello, I’m sorry that it is so chaotic for you guys right now. Most of us realize how hard you are working. My question is, due to the 24 hour delay of my last box, some of the veggies had gone bad. If I order this week, will I have the same problem? Would it be better to wait one more week? Thank you, and stay safe.
Thank you and the staff for working hard to keep us safely supplied. My box is late, It is fine. I appreciate that it will be here.
Account charged with no shipping confirmation, no box, and no communications. Sent an email to support to see what happened, and no reply.
I understand that given what is happening that there will be issues but let your customers know ahead of time that they will not be able to rely on the shipment.
Hi Irina, you’re right. Communications regarding delayed boxes did not go out in a timely manner. We sent an email this weekend apologizing for this delay and explaining that due to additional precautions to support the safety and well-being of our production staff and customers, many boxes are being delayed in packing and delivery. The bes place to check the status of your shipment is on your account page, which will be updated with tracking information as soon as we have it. Rest assured that if you’ve been billed for a box, it will arrive, just a few days later than expected. We apologize for this delay — we know it greatly impacts your life and are doing our best to get back on track. Thank you for your patience.
Hello, Misfits!
I am so grateful for the wonderful boxes of fresh, delicious produce that arrive (eventually) at my door! I have been delighted with the quality of everything so far, and want to thank you for your dedication to your customers’ needs and to their safety. I understand how shipping delays are inevitable right now, but please know that you are helping to ease our minds by covering our nutrition needs.
Sincerely,
Frances Webb
Maybe you should delay billing us for the next week until things are caught up? Is this something your thinking about??
We are very appreciative! Sincere thanks and hopes for your own health.
Could you please describe how the delays will be addressed- my account is now a full week behind. Will there be a catch up or a doubling up week? There used to be a spot on the website to see all your past orders. I can not find that now. I am personally happy to keep paying ahead and hoping this all works out. Sending peace and health your way!
Hi Liz, yes, if you are a weekly subscriber and your box from last week was delayed, you will receive two boxes this week — your delayed order from last week plus your regular shipment. All of our boxes are currently on a 1-2 day delay, so you may receive your regularly scheduled box a day or two after your preferred delivery date. We apologize for this inconvenience and any confusing communication on our end. Rest assured that if you’ve been billed for a box, you will get that shipment. Thank you!
I appreciate all that you are doing. You guys are already sending me notices about charging me for my next box on the 19th and I have not yet received my box you charged me for this week. Can you give me an updated on my box delivery. It is now 3 days past my day that it was due.and concerned if I do receive it if the veggies will be fresh
Hi there! We are a few days behind delivery but rest assured that when your box is packed and shipped that it is packed on the same day it is delivered so your produce will be fresh! As you may know, we’re continuing to implement additional precautions to support the safety and well-being of our production staff and customers. These processes take more of our time to execute each day, and they’ve slowed production accordingly. Though we have not been accepting new customers for some time, we still face hurdles adjusting to this new normal. If you have a box that still has not arrived, you will get your box — it will just be later than normal. Thank you for your patience and understanding!
I appreciate all that you are doing. You guys are already sending me notices about charging me for my next box on the 19th and I have not yet received my box you charged me for this week. Can you give me an updated on my box delivery.
Hi there!
While I can’t give you an exact update over these blog comments (it would require you to share private information over a public forum), rest assured that if you’ve been billed for a box and have yet to receive it that you will get it soon! We sent an email this weekend updating a number of customers on the status of their boxes. As you may know, we’re continuing to implement additional precautions to support the safety and well-being of our production staff and customers. These processes take more of our time to execute each day, and they’ve slowed production accordingly. Though we have not been accepting new customers for some time, we still face hurdles adjusting to this new normal.
The best place to check the status of your order is in your account page. It may show that your box from last week still hasn’t shipped, but rest assured that you will get all boxes you have been billed for. If you’ve sent an email to our customer service team at contact@misfitsmarket.com, we promise your email is in our queue and we will respond as soon as the team is able to.
I’m sorry that we cannot do more and apologize for any lack of communication, confusion, and frustration. Thank you.
Blessings for all of you and the care you take with getting my delivery safely to me. With Covid we’re learning just how valuable all the links in the chain are! Thank you!
Thank you. Keep safe.
Hi! I am a old customer. Its been more then one year. Last one month its been bad to worst. I have no idea when this order will be delivered. How can we plan our day. I went to a store but thought my box will come so didnt buy vegetables from there. Now i have no idea when this weeks box will be delivered. Last weeks box had a lot of unusable veggies. They were old and decayed. I sent customer support request and i still did not get an answer. I supported you guys when you were small, now wjen we really need your service, it is falling through the cracks. Help.
Thank you so much for doing such a good job navigating these troubled waters we find ourselves in. I love the boxes and there have been delays but so what! I am so grateful for your hard work and commitment to your customers as well as your associates. I am 70 with heart and lung disease and in the most vulnerable group. So again please accept my thanks and know there are more of us that are happy with Misfits and understand you are doing the best you can in a completely untenable situation. Keep up the good work and be safe!
I love receiving the wonderful fruit and veggies!
And, I want you to know that my family appreciates this delivery service or quality foods.
We appreciate each one of your staff/workers who do their best to keep up with a demand for home delivery you could have never prepared for.
Yes, my box is late this week, yep, I wish it wasn’t since I try to plan healthy meals around the box…
But, I am blessed to be safe, healthy and have stored and froze prepped veggies I couldn’t use the week they originally were delivered. At times like this, being kind and patient goes a long way. I’m sure no one in your company wants to be stressed with nasty comments on top of the stress of this worldwide pandemic.
Know you are all in my prayers and I thank you for this service. .
I did not sign up with Misfit Market because of the covid-19 virus, I joined because I wanted healthy options for my family.
I will remain a loyal customer Long after the temporary folks who joined just for the home delivery feature go back to their old normal.
Please keep your staff safe.
Thank you for your kind words, Robin! We are doing our best to get everyone back to normal delivery schedule and to reply to everyone quickly and accurately. We appreciate your patience and understanding. Thank you!
Hey Misfits,
I know its real hard right now but, I was already charged for my order, and was told it would be 1-2 days late. Currently it STILL hasn’t shipped, I can get no other info. I REALLY NEED TO KNOW when/if it is coming at all! I emailed a few days ago and got no response. If it isn’t coming, I need my $$ back so I can shop elsewhere. Could someone PLEASE get back to me????
Hi Julie, we apologize for your delayed box but rest assured that if you have been charged, you will receive a box, just a few days later than normal. We sent an email this weekend explaining that due to a number of factors, many boxes were delayed and will be shipped this week (week of 4/19) instead. If you did not pause your subscription for this upcoming week, you will receive two boxes if you’re a weekly subscriber. (We are working on a 1-2 day delay, so your regular shipment might be delayed 1-2 days as well.) We know this is frustrating and throws a wrench into your meal planning and we are doing everything we can to get boxes delivered on their preferred delivery date. Thank you for your understanding and we’re sorry again.
I appreciate all you are doing. And I don’t mind getting my box late. But I am disappointed that the service has deteriorated over the past month even more. I used to get emails that my box would be delayed, I don’t anymore. I also think that shipping it on Saturday to arrive on Monday means some of the produce has spoiled. That’s fine too but no one answers my emails anymore so I can be credited. Maybe you could consider hiring more people to accommodate the increased demand.
Hi Tina,
We understand your frustration and we’re sorry for the lack of communication on our end. Moving forward, all boxes will have a 1-2 day delay in shipping as we try to get back to normal. Rest assured that our boxes are shipped only on the days that they are packed, so your produce will only be packed the day it’s shipped and will arrive fresh.
Thank you for your patience and understanding.
I am frustrated – my boxes have been 1-2 days late for weeks. No problem. Now it’s Friday. My Wednesday box doesn’t appear to even have been packed yet. I wrote to customer service and – sadly of course – no reply. I understand you are overwhelmed, and are taking precautions to provide a greatly appreciated and needed service BUT it is apparent you have overextended yourselves. As a long time customer, I am losing my patience. Nice words don’t make up for lousy service (and diminishing quality). Please don’t sacrifice what you’ve built.
I have emailed three times for a refund and cancelation with no response BAD customer service!
Hi Laura, we’re sorry for the lack of response on our end. If you’ve emailed contact@misfitsmarket.com, rest assured that your email is in our queue and our customer success team will email you as soon as we are able to.
You can also pause a week or two (or more!) of delivers, or cancel, on your account page on MisfitsMarket.com.
Thank you for all you do! Really appreciate the extra precautions! Please stay safe and healthy everyone! I appreciate the transparency, too. Throughout this difficult time, you all are doing such a wonderful job! Thank you, again!
Update to my comments last night. My box began moving in FedEx late last night and arrived on my doorstep this morning. All’s well that ends well. My comment from last night has not been published yet. Feel free to delete that comment and this one rather than publishing them on the blog. Thank You.
Can you please let me know when my order will come. It was due Thursday and is still not here. (!Ssturday evening) I understand you’re having difficulties, but please let me know when to expect my stuff so I can plan accordingly.
Hi Christine,
We apologize for the delayed box and any confusing or lack of communication on our end. We know it’s frustrating to not have the most up-to-date information or to feel that you’re not being heard. Rest assured that we read all of your feedback, good and bad, and are doing our best to get through an increased number of emails and customer communications.
We sent an email this weekend explaining that due to increased demand and new precautions in our warehouse that a majority of our boxes are delayed. If you’ve been billed for a box and didn’t receive it last week, rest assured that your box will arrive within the next few days. The best place to check the status of your delivery is to visit your account page on MisfitsMarket.com
Thank you again for your patience and if you have any further questions, please send us an email to contact@misfitsmarket.com.
I wanted to write to say thank you to all of your team for providing food that our large family of 7 enjoys each week. I especially appreciate all the efforts of wearing masks, gloves, and all the additional precautions that are being taken that we do not see. We always look forward to the big box of food each week. I just wanted to say thank you from our family to yours!
You all have the worst customer service – My box was delayed then damaged in shipment 2 weeks ago. There is no one I can call and it’s been over a week waiting for a response to my email inquiry. This is ridiculous since I was counting on this box to help feed my family during these trying times.
Hi Jennifer, We’re sorry for the lack of communication on our end. Our customer service team is handling an increased number of emails right now but if you’ve emailed us, our team will get back to you as soon as they’re able. If you feel as through your email has been missed, please continue to email contact@misfitsmarket.com with your account and order information and we’ll help you as soon as we can. Thank you!
Thank you for everything that everyone from Misfits continues to do for us all. I am so happy to read that leadership at Misfits is committed to protecting the people who work there. It all makes me so happy to be a customer of Misfits. I feel the need to share that I am certainly okay with any delay in orders. You are all going above and beyond during these challenging times and it is very much appreciated.
I Think your service is wonderful. However, I am hoping that I get a response to this email. I am a first time customer and have a few questions. I was charged for a shipment that I was to receive on or about April 19th. My account says that it is processing. It gives no indication that I am going to receive my first box. I realize that everything is shipping later, but I need reassurance that I will receive a shipment before my second one is charged on May 3rd. Can you please tell me if I am going to get a much-needed shipment before then?
I wanted to know what happen to my order as I received an automated email Friday about last week box saying that “You’ll be emailed your shipping confirmation this weekend”.
So far I still have not received a tracking number from last week order (order # 2336758). It still shows “PROCESSING” on my account 🙁
Am I going to receive last week box before this week box???