Updated May 10th at 9 a.m. ET: We’re back to our regular shipping times. Our operations team has worked around the clock over the past few weeks to ship orders as fast as possible, all while maintaining the strictest health and safety protocols. We appreciate your patience throughout and look forward to getting you the freshest spring produce on your preferred delivery day.
Updated April 15th at 3 p.m. ET: All orders this week may be subject to delays due to ongoing COVID-19 challenges. Our team and our shipping providers are working as fast as possible to fulfill boxes without sacrificing the safety of our staff and customers. Your order, like always, will be packed fresh on the day it ships out.
Updated April 9th at 7 p.m. ET: In order to serve all customers safely and to protect the wellbeing of our staff, we’ve temporarily paused first-time orders and have set up a waitlist to accept new subscribers as soon as we’re able. Sign up here to be notified when we can ship to you.
Updated April 8th at 7 p.m. ET: To foster the safest-possible work environment for our staff and customers, we’re now requiring all members of our team to cover their faces with either face masks, neck warmers (provided by Misfits Market), or scarves. All new employees and guests must have their temperature taken upon entry to our premises, and soon all employees will also have their temperature taken before work. In addition, we’re holding weekly meetings with the entire team to ensure continued communication about the latest health and safety measures. We’re also rolling out a new social distancing team that will ensure adherence to a safe distancing between employees and the use of face coverings. We continue to pay an increased hourly rate (an additional $3/hour) for all workers in our warehouse to help them cover childcare costs and other essentials.
Updated April 6th at 10 a.m. ET: New orders from first-time customers are currently delayed by 3-4 weeks. First orders placed after 10 a.m. ET on April 6th will not begin to ship until early May. Please visit your Account Page for the most updated information.
Updated April 2nd at 3 p.m. ET: New orders from first-time customers are currently delayed by 3-4 weeks. First orders placed after 3 p.m. ET on April 2nd will not begin to ship until late April/early May. Please visit your Account Page for the most updated information.
Updated March 30th at 3 p.m. ET: Due to high demand, new orders from first-time customers continue to be delayed by 2-3 weeks. First orders placed after 3 p.m. ET on March 30th will not begin to ship until the week of April 19th.
Updated March 27th: Due to high demand, new orders from first-time customers will be delayed by 2-3 weeks. First boxes will not begin to ship until the week of April 12th.
We’re doing our best to meet the needs of people in our delivery area who lack access to fresh food in these uncertain times. To even out production and protect the wellbeing of our staff, we’re limiting the number of new boxes we can ship each week. We thank you in advance for your support and understanding. Please visit your Account Page for the most updated information and check this post for further updates.
Some boxes for existing customers are also running 1-2 days behind schedule. If your box is subject to a delay, you’ll be emailed a new expected ship date. Then, you can follow your box using your tracking number from our third-party shippers.
Updated March 23rd: Due to the impact of coronavirus, some orders, particularly first-time boxes, may be packed and shipped 1-2 days behind schedule. If your box is subject to a delay, you’ll be emailed a new expected ship date. Then, you can follow your box using your tracking number from our third-party shippers.
To our valued Misfits Market customers,
Like many of you, we’ve been closely monitoring the news around the recent COVID-19 (coronavirus) outbreak. Your health and safety, along with the health and safety of our team, is our top priority.
It’s true, we are indeed busier than usual. But we’re taking our role as your lifeline to healthy and delicious fruits and veggies as seriously as ever. Over the past week, we’ve rolled out operations plans—ones that we’ve actually had in place for weeks—so we can serve our customers while caring for the health and safety of our workers. Here are the steps we’re taking to continue shipping our ugly produce as usual and also to protect our valued Misfits Market community members.
Following best practices for hygiene and sanitation
Misfits Market strictly adheres to Good Manufacturing Practices (GMPs), industry standards that maintain quality products. Among them is ensuring that masks, disposable aprons, hairnets, beard nets (if applicable), sleeves, and gloves are worn at all times by employees when working with food or packing. As always, we’ll continue to be diligent with our sanitation, constantly cleaning our refrigerated facility during and after shifts and sanitizing frequently.
We’ve also added additional sanitizing stations to make sure our employees are maintaining the highest standards possible as well as more lunch tables so our staff can practice social distancing as much as possible.
Taking care of the Misfits Market team
We’ve increased the hourly pay for all workers in our warehouse by $3 an hour for the next two weeks to help them cover childcare costs and other essentials. We’ve also been providing free lunch to all warehouse employees for the next 2 weeks, helping support local restaurants and food stores to stay afloat in the process.
To meet increasing demand, we’re excited to announce that we’re hiring a number of warehouse positions in our Pennsauken, New Jersey, headquarters, creating new jobs in our Greater Philadelphia community.
Communicating frequently with our partners and you
We’re doing our best to even out our production line and ensure all of our valued customers can get food each week. But we also need to ask for your patience and understanding as so many interdependent systems get put to the test. We will let you know if there are any anticipated disruptions or delays with your order and we’ll keep your veggies fresh and refrigerated until they leave the warehouse
We don’t, however, anticipate any disruptions to our supply chain at this time. In fact, times like these are especially tough on farmers who expect steady income to keep their operations going. We’re continuing to support the sustainable growers that are core to our business and we’re in close communication to keep the ugly veggies flowing.
That said, we’re realistic and aware that we’re just one piece of a larger system. We’ll be in constant contact with our suppliers and third-party shippers to respond immediately should anything change, then let you know exactly what to expect.
Maintaining stock with no surge pricing
We’ve seen reports of price gouging and items flying off the shelves at supermarkets. Rest assured that we are taking steps to responsibly maintain our inventory. We’ll continue to offer shelf-stable favorites in The Marketplace (open to subscribers starting with their second box each Thursday at 4 p.m. through Saturday at 8 p.m.) and help you stock up with prices 25-50% cheaper than you’d find in stores. You may see the mix of items change as we adapt our systems to current events, but we’ve recently made it possible to get multiple quantities of select items in each box so you can have more of your favorites on hand. (Yes, chocolate counts as an essential.)
Offering convenience without compromise
We know that some of you are concerned about spending time in public, so we’ll continue to ship right to your door and spare you the hassle of battling crowds at stores. And remember: We source directly from farmers and eliminate many of the middlemen in the supply chain. That means your produce is likely to be handled by fewer people along the way (including fellow shoppers) than you’d experience with traditional grocery stores. Regardless of where or when you receive your produce, we always recommend thoroughly washing and properly storing your produce prior to consumption, especially if you plan on eating it raw.
We know you depend on Misfits Market for affordable, top-quality foods so we pledge to maintain our high standards now and in the future. If you have any questions for us, don’t hesitate to reach out to our Customer Success team by submitting a request through our contact form. They’re here to help and make you feel confident about every Misfits Market delivery.
– The Misfits Market Team