We have a new approach to when we bill customers, as well as when you can customize your box (now available for all customers) and shop The Marketplace. But no need to worry—this is a good thing.
Effective this week (week of September 14th, 2020), you’ll be billed 2-3 days before your box arrives. Your new window to customize your produce preferences and shop The Marketplace will also be much closer to your box actually arriving. Your account page has been updated to reflect your exact charge date and window time.
Why is this a good thing? You’ll be shopping The Marketplace and adding items to your box with a smaller group of people, which means a fuller assortment and fewer sold out items. Of course, we still recommend getting in right when your window begins. Early birds always get first dibs.
Here’s a sample shot of how these important dates are bookmarked in the new account calendar. (Be sure to upgrade to our latest website to view your account calendar.)
Still have questions? We’ve got the answers.
When exactly will I be charged for my boxes?
Your billing date will be the day before your box ships. Your next billing date can be found on your account page, which has been updated with the latest information. (Some of you will notice you still remain on a Thursday Marketplace open window and Sunday billing date.)
How do I know when I can shop The Marketplace?
Check your account page for your (possibly new) date. That’s where you’ll find all the details regarding when your three-day customization window begins. You’ll also receive a weekly email reminding you when it’s time to do your shopping. We still recommend getting in there early to nab all of the best deals before they’re gone.
What’s the latest date I can make changes to my subscription before my next order?
You’ll need to make them by 8 p.m. ET the day prior to your next billing date. Don’t know when that is? Check your account page for more details! Any changes made to your subscription will take effect on your next billing date. (Reminder: Once your order has been billed, it can’t be canceled or changed.)
What if I change my preferred delivery day?
It’s easy to change your day in your account, though please note that your shopping window and billing date will change accordingly. Your account will be updated to reflect these changes. You can switch back to your previous day if needed, but if you like the charge day you’re assigned effective today (September 16th), we don’t recommend changing your delivery day.
Will this new change automatically skip my next box or otherwise affect what’s in my boxes?
Nope. You’ll get your next box on your preferred delivery day as scheduled; it’s just that your shopping window may now be a day other than Thursday this week, and your billing date may be different.
Still have questions? Submit a request to our Customer Success team and they’ll be happy to assist!
Comments (51)
Can’t find my shopping window day. It was Thursday 4pm to Saturday. but now my charges come out on Saturday
Hi Susan! If you’re unsure when your shopping window is open, you can visit your account page that has a handy countdown clock to tell you when your can customize or shop the Marketplace! You can find that here: https://misfitsmarket.com/account
If you have any additional questions about when you can shop, fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new and they will help you from there. Thanks!
I have been trying to cancel now for over a month. Cancel my account
You want me to change my password but
No password is acceptable
Hi Veronica! We apologize that you’re having issues changing your password! The migration to our new website is necessary for all of the new features we’ve introduced and we want to make this as seamless and easy as possible. Please review this page and follow the steps to migrate to our new site:
https://www.misfitsmarket.com/pages/account-migration-instructions
If you’re still having issues, please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new and they will assist you from there. Thank you!
YOU ARE NOT LISTENING!!!!!!!!!!!!!!!!!!!!!!!!! Like Veronica, your MANDATORY requirement does not work. I’ve tried everything for several days. After 2 weeks of getting old and damaged food due to not getting delivered, now I cannot get into your site. Seriously, I have pictures of mold on my kale and more. So, not being able to log in is sending me to WEEK 3 of not having decent veggies I skipped last week, trying to give you time to get organized. .I’ve been loving MISFITS and promoting the hell out of you to friends. About to FIRE you! My partner was not that happy with you anyway but I kept insisting.
Hi Lisa, we’re so sorry to hear about our lack of communication and then a lack of help on our end. The migration is necessary for all of the new features we’ve introduced and we want to make this as seamless and easy as possible, so we know how frustrating it can be when it’s not working! Please review this page and follow the steps to migrate to our new site:
https://www.misfitsmarket.com/pages/account-migration-instructions
If you’re still having issues, please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new and they will assist you from there. Thank you!
Problems logging in to the site after this transition. It keeps saying I don’t have an account?
Hi, G! We apologize that you’re having issues with the new site. The migration to our new website is necessary for all of the new features we’ve introduced and we want to make this as seamless and easy as possible. Please review this page and follow the steps to migrate to our new site:
https://www.misfitsmarket.com/pages/account-migration-instructions
If you’re still having issues, please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new and they will assist you from there. Thank you!
I also had a problem when first ordering with my page going blank when I would click on the account or subscription. I sent in a ticket, which was answered and today I am able to get my account set-up. I had not used the correct required info – like uppercase, so I had no account. So it was operator error, fixed and I have a box on it’s way. Yeah!!!
I need “account activation “ email.
Hi Minanko, we’re sorry that you’re still waiting for your account activation email. We suggest checking your spam folder first and if the email is not there, then to please fill out a ticket with our customer success team and they can help you activate your account on our new website. Thanks!
Cancel my account, as I just si*ned up and will be unexpectedly moving immediately. We will be leaving the area, and will not be here to receive any products. We will try to be able to sign up at a later date after our moving compleated. Cancel immediately.! Thank you!
Hi Myrna, good luck with the move! You can easily pause your subscription and change your address under your account page here here: https://misfitsmarket.com/account
You can also scroll to where it says “Manage,” where you can update your subscription cadence or cancel.
If you have any questions or need help, you can fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new and they will help you from there. Thanks!
My question is why your website will not accept a new password,. which you say is required. It states someone with my email already exists. Of course it does. It’s me!! Now, accept and change my requested e mail or cancel my subscription. I am tired of this mess
The same thing is happening to me. I put in a request for customer service yesterday but have not heard back yet. Very frustrating! I don’t want to cancel, but may have to if I’m not able to switch to the new page.
Hi Dianne, we’re sorry to hear about the delay in our response. Our customer service team is dealing with an increase in tickets right now but rest assured that if you’ve submitted a ticket that your request is with customer service and we will reply to all tickets in the order that we receive them. We apologize for the delay and inconvenience and appreciate your patience as our team will reach out very soon. Thank you!
I am having the same problems. I have emailed you four times and each time you send me a response that has nothing to do with my inquiry
Hi Marilyn, we apologized for our delayed response. Our customer success team is handling an increased number of requests right now but rest assured that if you’ve sent an email or ticket to our team that it’s in our queue and we will reply as soon as we can. We appreciate your patience. Thank you!
I’m having the same problem!!
This is also happening to me
PLEASE fix your new site !!!
I cannot migrate to new site and when I submitted a help ticket you sent me here. NOT HELPFUL!
Hi Mary, we apologize that you’re having issues with our new site. The migration to our new website is necessary for all of the new features we’ve introduced and we want to make this as seamless and easy as possible. Please review this page and follow the steps to migrate to our new site:
https://www.misfitsmarket.com/pages/account-migration-instructions
If you’re still having issues, please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new and they will assist you from there. Thank you!
I AGREE WITH GWEN CARPENTER TOTALLY
I’m having the same problem as Gwen
I received my order and am very disappointed , the tomatoes were completely crushed and unusable, spaghetti squash to small to eat, and barely enough lettuce for one salad. I need to cancel my membership, please. Sorry, I was hoping to love it .
Hi Lynne, we’re sorry to hear that you were disappointed in the produce that you received. Because we are shipping rescued produce, there’s a chance that some things are smaller than what you may find in the grocery store—and many times they are a lot larger!
Could you please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new and they can look into the produce we shipped? Additionally, you can pause or cancel your subscription under your Account page on the website. Scroll to where it says “Manage” and you can make changes to your subscription there.
Thank you!
What they ^ said. Also, I’m waiting on the rest of my order to arrive. Small box should contain 10-13 lbs. mine weighed 7.2lbs and was missing some of the variety that was listed in my email. Not a good first impression.
Hi Courtney, we’re so sorry to hear that you were disappointed in the size of your box and we wantt o make this right. Could you please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new and we will look into your account and order ASAP. Thank you!
Another subscriber said it best My question is why your website will not accept a new password,. which you say is required. It states someone with my email already exists. Of course it does. It’s me!! Now, accept and change my requested e mail or cancel my subscription. I am tired of this mess
I can’t even figure out how to make my selections with this “system”. If you send me a generic box, I will not pay for it.
Hi Kit, we apologize that you’re having issues changing your password on our new site. The migration to our new website is necessary for all of the new features we’ve introduced and we want to make this as seamless and easy as possible. So we know how frustrating it can be when it’s not working! Please review this page and follow the steps to migrate to our new site:
https://www.misfitsmarket.com/pages/account-migration-instructions
If you’re still having issues, please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new and they will assist you from there. Thank you!
Thank you for the update. The little flyer in the box was very useful in reminding me to visit the website today.
Having same problem as Gwen Carpenter!
Please fix this! Very frustrating!
I can’t login to the new site either it seems a lot of people are having this issue ! I want to customize be ace I don’t use half of the stuff in a generic box !
Hi Tara, we’re sorry to hear that you’re having issues with logging into our new site. The migration is necessary for all of the new features we’ve introduced and we want to make this as seamless and easy as possible, so we know how frustrating it can be when it’s not working! Please review this page and follow the steps to migrate to our new site:
https://www.misfitsmarket.com/pages/account-migration-instructions
If you’re still having issues, please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new and they will assist you from there. Thank you!
This is ridiculous ! I can’t login to your new site and I get no help T all !
Hi Tara, we’re sorry to hear that you’re having issues with our new website. The migration is necessary for all of the new features we’ve introduced and we want to make this as seamless and easy as possible. We know how frustrating it can be when it’s not working! Please review this page and follow the steps to migrate to our new site:
https://www.misfitsmarket.com/pages/account-migration-instructions
If you’re still having issues, please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new and they will assist you from there. Thank you!
Sounds like this might not be the best time to set up a new account, although I love your concept. I guess I will have to check back to see if issues have resolved. Best wishes, as I understand that transitions can be challenging.
Hi Sue, we do hope you give us a try!
I had the same problem as everyone else. You have to go to new.misfitsmarket.com and it’ll work.
I was schedule to receive a box sat 20 and they move the shipping the shipment to Friday 25
I don’t like this , I hope the veggies are good quality
Hi Verna, we’re sorry to hear about the delay! If we ever notify you of a delayed shipment, rest assured that we pack your box fresh. If there’s a delay due to a third party shipping parter issue, please let us know and we’ll do our best to track the box to make sure your produce is fresh and delicious!
Will the new system of add-ons require and additional shipping charge? If so, how much? I don’t see any information on this issue. Thanks.
Hi Stefanie, great question! Nope! Adding on Marketplace items will not include an additional shipping charge. I’ll pass this along to the team so they can add this to our FAQ. Thanks!
I was anxiously awaiting my first box, what a disappointment it was, most of the vegetables were already turning brown, the two mangoes were battered, what supposed to be fresh and crisp which includes the lettuce just had to be dumped, I am going to give it one more try and if it’s the same I will have no other choice but to cancel.
Hi Joan! We’re sorry to hear about the state of your box. That is definitely not up to our quality standards and we want to make it right. Could you please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new and we will look into your box ASAP? Thank you!
Try for days (weeks) to have a reply from someone out there but no reply ( I sent few messages on your contact email without success), I DO NOT ARRIVE TO DO THE MANDATORY PASSWORD CHANGE ON MY ACCOUNT. I just land on a blank page all the time (I tried from android, apple device, chrome and edge) , it’s really getting on my nerves and now I do not have access anymore to the old website.
Fix the issue and answer to messages. So now what should I do cancel my subscription???? How I don’t have access to anything
Hi Marlene, we’re sorry to hear that you’re still having issues logging in! We know how frustrating that is and we are here to help. Please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new and they will work with you ASAP to get you logged in. Thank you!
After reading the comments I am also going to wait until the obvious problems are fixed. I love the idea but we can’t afford to spend $22 for produce that is past its prime, or a box that is missing almost half the promised weight. And people can’t login? Save the ad money and put it into the backend, the less sexy part with logistics and coding.
I never received my box last week. When I attempted to track it with the link you provided, my box came up missing. I’ve tried repeatedly to contact you to no avail.
Hi Jeff! We’re sorry to hear that you haven’t received your latest box. Sometimes when our third party shipping partners misplace or don’t deliver a box, we are not told right away, but we want to look into this ASAP. Please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new It will be added to our queue and our team will be in touch with you via email as soon as they can. Thank you!