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What’s In Your Box? October Edition

September is one of those weird “in-between seasons” months whereas October is 100% fall. This month, you’ll begin to see even more hardy squashes and the tail end of hot weather fruits like plums. Summer sweets seem to get the most love. But we’re here to make a case for fall fruit being highly underrated. Spoiler: We won’t even get into apples! Because this month it’s all about persimmons, pomegranates, and pears.

Get a look at all of the delicious fruits and veggies you might see in your boxes this month:

Learn more about our sourcing philosophy here.

Get a sneak peek at what’s in your box each week here.

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If you made it this far...

Something tells us you would appreciate our newsletter: dinner ideas, pics of funny fruit, and a bunch of other useful stuff.

Comments (115)

Today was the delivery of my first box. I was very curious, so I made a list of what I got in my box, and went to my grocery store and priced it all out…wow… it would have cost me 43.75 it I bought it at the store….25.00 for my Misfit Market!!!! I am hooked !!
Thank you!!

That’s a great idea. I think I will try it at my store. I am sure I will come up with the same conclusion.

My last box was a mess. I wrote to them and never got a reply. I figured I would give them one more try and today’s box was perfect. So here’s hoping for getting more like this one!

Hi L.B., we’re so sorry to hear about the state of your last box. That’s definitely not up to our standards and we know how disappointing that can be. If you’ve filled out a ticket with our team, rest assured that it’s in our queue and they will reply as soon as they can to make right. Thank you!

By Post Author

Hi Robert, we’re sorry to hear about the state of your celery! That’s definitely not up to our standards and we want to make this right. Please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new It will be added to our queue and our team will be in touch with you via email as soon as they can. Thank you!

By Post Author

Hi Sherry, we’re sorry to hear about the state of your celery! That’s definitely not up to our standards and we want to make this right. Please fill out a ticket with our customer success team here: https://help.misfitsmarket.com/contact/custom-contact-form-S1NAIK1Iw It will be added to our queue and our team will be in touch with you via email as soon as they can. Thank you!

By Post Author

My last box had 2 moldy rotten beets and very little appealing veggies
Not happy thinking of stopping
Will see what next box is like

Hi Karyn, we’re sorry to hear about those beets! That’s definitely not up to our standards and we want to make this right. Please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new It will be added to our queue and our team will be in touch with you via email as soon as they can. Thank you!

By Post Author

This is one reason I have not signed up yet. A friend told me about this back in March. There are several , maybe wore I do not like and since I cannot choose what I want I have not signed up. I was just thinking about it until I read a few reviews 🙁

Hi Linette, great question! Please log in and visit your account page here: https://www.misfitsmarket.com/account

Then, scroll to the page where it says “Your next box.” Here, it will tell you when you can build your box—customize and shop The Marketplace—depending on when you are charged and your box is shipped. There’s also a large countdown clock that will let you know when this window is open. Thank you!

By Post Author

I have never received my 1st box and have emailed several time and still gotten no reply, my card has already been charged but still no box, when I track it it says there is a failure of
Delivery

Hi Emily, we’re so sorry for our lack of communication and that you haven’t received your first box. Often when our third party shipping partners are unable to make a delivery, we are not notified for some time. If you’ve sent us a message, rest assured that it’s in our queue. However, please be sure to fill out a formal ticket with our customer success team here: https://help.misfitsmarket.com/contact/custom-contact-form-S1NAIK1Iw and we will be in touch with you via email as soon as they can. Thank you!

By Post Author

I had the same experience. My last box was a disaster. It was missing 5 things from my order; they just put lots of potatoes (which I did not ask for in the preorder). Also, I paid (extra) for avocados, and they were not in the box, but I was charged for them. I sent an emails 3 days ago and still I have not received a response. Bad experience (and this was only the third box). I am ready to stop this service.

Hi Ahida, we’re sorry to hear about these issues and our lack of communication. Rest assured if you’ve sent our customer success team an email that it’s in their queue and they will respond as soon as they are able. We hope you let us make this right. Thank you!

By Post Author

Hi Amy, we currently do not have a call center or phone number for customer service requests, but you can fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new It will be added to our queue and our team will be in touch with you via email as soon as they can. Thanks!

By Post Author

While I have had some issues with missing Marketplace items, customer service has always been outstanding in correcting shipping mistakes. When the box comes damaged, I put the blame on the carrier. I love getting my Misfits Market box. I have family and close friends who are subscribers; even my 88 year-old mother.

Hi Aja, we’re sorry to hear about the state of your last box! That’s definitely not up to our standards and we want to make this right. Please fill out a ticket with our customer success team here: https://help.misfitsmarket.com/contact/custom-contact-form-S1NAIK1Iw It will be added to our queue and our team will be in touch with you via email as soon as they can. Thank you!

By Post Author

Diddo here! My last box was the same! Should be getting my second box tomorrow! Crossing my fingers! Customer service is nit that! Hard to get any response! Hoping it gets better!

same happened to me I did not notify them, was just hoping it was a fluke. Second box was awesome, lots of stuff. Then I ordered extra items, and didn’t get them all. I wrote to them and did not get a response, or refund for missing item. Next two boxes were just ok. I just keep hoping they will get better.

Why do I have to choose a certain amount of things in each category? Most of the stuff was sold out.

Hi Maryellen, we know how disappointing it is when you try to customize your box and many things are sold out. Due to the nature of our rescue business, we have a limited number of each piece of produce for our customized boxes. We still need to give ever rescued fruit and veggie a home, after all! We suggest checking your account page to learn what day your Marketplace and customization window opens. Then, check your account page at 4pm EST, which is when it first opens. You’ll have more selections available at that time. Good luck and thank you!

By Post Author

This is very true. Took me a while to figure this out. Now I’m always online at 4 PM on my “shopping day”

When I try choose what’s in my box, it just takes me another loop, never where I can actually choose.
HELP!
.this would be my second box.

Hi Bertha! We’re sorry to hear that you’re having issues choosing your box. It sounds like you might need to clear your browser history or log out and try to log back in. If that doesn’t work, please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new It will be added to our queue and our team will be in touch with you via email as soon as they can. Thank you!

By Post Author

Hi, It might be helpful to put a list of what’s in the box. There’s a couple of things and I have no idea what they are. Not sure how to cook them.

Hi Carolyn. Great question! We have a page called What’s In Your Box that we update each Monday to reflect what you might find in your box this week. You can review that page here: https://www.misfitsmarket.com/whats-in-your-box

Or, our customer success team is always happy to try to identify something in your box! Simply fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new And they can let you know what the fruit or veggie is!

By Post Author

I agree Caroline. That happened to me too. My first box and I don’t know what a couple things are or how to prepare them.

I had my box all done but thought I’d check to see if there was anything new. The only way to do that is to empty your box and start over. Doing it that way was a problem because I lost the Bella mushrooms I had in the original box(just last night). No way to get my original box back apparently?

Hi Pat. We’re sorry to hear that your box was emptied! We just launched the option to edit your Marketplace picks without having to empty your entire box, so we suggest clearing your cache and re-logging into Misfits Market and try again. We will pass this along to our team though, just in case they are still dealing with any lingering errors from a previous site update. Thank you!

By Post Author

I would like to see more vegan items like vegan cookies and crackers. Lately Im choosing 6 things I already have because things are out the first day I can customize. Id love a kabocha squash but have never had a chance at one. Im ending up getting more onions and apples cuz thats all there is and then those things pop up in the pay extra marketplace area. Comments?

Hi Susan, great suggestions! We’ll let the team know to explore more vegan-friendly chips, cookies, and cracker options. And we know how frustrating it can be to customize your box only to see that the items you want are sold out! We suggest checking out your account page right at 4 p.m. when customization and The Marketplace opens. Due to the nature of our rescue business, we only have a limited number of each item available, so it’s best to try to add them to your box ASAP. Additionally, we save a number of base items like squashes for mystery boxes, so you could always try getting a mystery box occasionally. We’ll pass this feedback onto our team. Thank you!

By Post Author

Hello! I live in Missouri. Any plans to expand to my state so I can purchase from Misfits Market? I’m on the “waiting list’ already, but just thought I’d reach out 🙂 Thanks!

Hi Melissa, we hope to see you in Missouri soon! If you’ve already signed up for the waiting list, you’ll be the first to know when we’re opening up pre-orders in Missouri.

By Post Author

Hi Martha, great question! You can access The Marketplace by logging into MisfitsMarket.com and clicking ‘Account’ to visit your account page. From here, you’ll either be able to access The Marketplace or you’ll see a countdown clock as to when you can shop The Marketplace depending on when your box ships. If you’re still having issues accessing it, please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new It will be added to our queue and our team will be in touch with you via email as soon as they can.

By Post Author

received my first box today. it was pretty bent up with a hole torn in the bottom corner. the fedex driver said he got it that way. didn’t seem very full and was missing a couple things i had picked (pears). disappointed in the amount and the items had obviously bounced around with each other cuz the carrots were broken. no biggie just messy. i already did a contact with the company; if this is typical i’ll keep going to the store and pick my own. not a $22 box full.

We’re sorry to hear about the status of your box once it arrived and we want to make this right. Please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new It will be added to our queue and our team will be in touch with you via email as soon as they can.

By Post Author

I got my first box last week. I paid extra to get one package of strawberry. Very disappointing that most of the strawberries inside were rotten, only a few of them were edible. The curly kale was very stiff, didn’t look fresh.

Hi Lilian! We know how frustrating it is when your produce doesn’t arrive in tip-top shape and we want to make this right. Please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new It will be added to our queue and our team will be in touch with you via email as soon as they can.

By Post Author

Hi, I received spoiled yellow squash and sweet potatoes with live worms in them. Is there any way to swap those out for something else?

Hi Ann, we apologize for the state of your squash and potatoes! Could you please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new and include photos? Your ticket will be added to our queue and our team will be in touch with you via email as soon as they can. Thank you!

By Post Author

Love getting my boxes however every time I order cucumber I get one that is smashed.

Hi Janet, we’re sorry to hear about your cucumbers! Sometimes produce can get a little roughed up in transit, so we’re constantly packing our boxes in new ways to ensure produce doesn’t arrive broken. We’ll pass this along to our team to make sure they’re taking extra care with sensitive produce like cucumbers. However, we want to make this right! Please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new It will be added to our queue and our team will be in touch with you via email as soon as they can.

By Post Author

So, if I don’t choose what goes in my box, will that mean I just get the left-overs? I like a surprise, but now that you have opened up allowing everyone to pick, I worry that I’ll get the bottom of the barrel!

Hi Debbie, not at all! We pride ourselves in sourcing and shipping high quality produce so no matter if you customize your box or get a mystery box of produce, it all comes from the same quality selection from our farmers.

By Post Author

I have been receiving boxes for a few months now and my family and I love it. I have only had one issue, that was with UPS damaging and throwing the box in the garbage. After I notified Misfits Market, they gave me a refund for that box. We are learning to like new things and trying out new recipes.

Have received 2 boxes so far. First one I loved the variety and excitement to see what I would get. Second box I customized and I really think I will just allow the random selection of products. It forces me to experiment and research foods I would not normally buy. Pleased as punch and loving what you are doing!

Overall I have greatly enjoyed my boxes! I’ve gotten to try new things and I don’t even have to go to the grocery store to do it! It’s definitely a time and money saver as well!

Got my first box today. The ice pack was completely melted. The cardboard box was soaked so it was messy getting everything out of the box. The kale is yellow, the apples are soft inside not crisp and sweet, the rest of the stuff is just OK. I signed up for Monday delivery and got it Tuesday at 3:30pm. Veggies and fruits on a truck for 5 days not ideal. I live in Florida too so the heat and humidity is brutal. I’ll probably cancel, it’s a nice idea but I can go to my local market and get the same thing fresh. Great idea, if you don’t live in Florida I guess…..

Hi Cilia, we’re sorry to hear about the state of your first box! That’s definitely not up to our standards and we want to make it right. Please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new It will be added to our queue and our team will be in touch with you via email as soon as they can. Thank you!

By Post Author

Hi Judy, great question! You can log into MisfitsMarket.com and visit your account page, which will tell you exactly when your first box is scheduled to ship and arrive. Additionally, you will receive an email from us when the shipping and tracking information. If you haven’t received that email communication from us, check your spam, or fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new It will be added to our queue and our team will be in touch with you via email as soon as they can.

By Post Author

Hello Team..I ordered a speciality item was charged for it.
I wrote the team but never received a response. I understood it was during your transition and chalked it up to that. However never hearg a response I suspended my orders. Additionally as other members mentioned as it was time to make my selection most of the items I wanted were gone. Can you make my account correct so that I can be a great customer? Thanks.

Hi Stephanie, we’re sorry to hear about our lack of communication. Rest assured that if you’ve filled out a ticket with our customer success team that it’s in their queue and they will respond as soon as they can. If you emailed, please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new It will be added to our queue and our team will be in touch with you via email as soon as they can. Thank you!

By Post Author

I’ve had problems with my last two boxes. I emailed Oct 1st but never heard back. I’ve now missed my first customize your box period because I was too early on the 1st. (Seeing people’s comments about a lot of things being sold out makes me think I’m getting the leftovers for sure.) Fingers are crossed this box is better than the last one where I had to throw away at least 1/3 of what came to me , and the first box was destroyed and there was something goopy all over my fruits and veggies. I really want to like this!

Hi Karyn, we’re sorry to hear about our lack of communication and the state of your recent boxes! In the future, please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new It will be added to our queue and our team will be in touch with you via email as soon as they can.

As for customization, if you don’t customize your box, you definitely aren’t getting the leftovers! There are a lot of reasons why produce may not show up in perfect condition, and we do our best to make it right with customers, but rest assured that when we pick mystery boxes and customized boxes that we are only including high quality produce.

Thank you!

By Post Author

I am not able to Sign-in to my account. When I press sign-in, it turns to Loading and stuck there. How would I be able to fill my box.

Hi! We recently updated our website and have heard that a few people are having issues accessing their account page. We’re sorry about this and know how frustrating it can be. Our customer success team can help you log in! Please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new It will be added to our queue and our team will be in touch with you via email as soon as they can. Thank you!

By Post Author

Wish they would take more care packing the boxes. The heavy ice packs are put directly on top of the softest produce in the box (lettuce, frisee, kale), smashing them flat, knocking the leaves off and shortening the lifespan to just 1 or 2 days. The direct moisture of the packs on leafy greens also ruins them by waterlogging them. Leafy greens should be placed on the sides, away from wet, heavy weight, please.

Hi Leslie, thank you for your feedback! We’re constantly changing how we pack our boxes to make sure everything arrives in the best condition, so we’re sorry to hear about the state of your latest box. We’ll relay this information to the team and be aware of how we pack our ice packs. Thank you!

By Post Author

Very impressed with the boxes received so far. Great concept that I see a great future for.

I was thrilled with my first misfit box… nothing looked like a misfit! Everything fresh and so delish! I do have a problem with logging in. My computer just goes white-blank. Can’t communicate with you nice people, or choose items. I will empty cache, and try to figure it out. Any tips besides the communique’s above?

Hi Barbara, we’re so happy to hear that you’ve been happy with your boxes! As for the login issue, our customer success team can surely help you out! Please fill out a ticket with them here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new It will be added to our queue and our team will be in touch with you via email as soon as they can. Thank you!

By Post Author

I want to cancel my subscription misfits I was not please with the order I received it was not much in the box, it was wet. I do not want to continue.

Hi Ella, we edited your comment to remove your personal information from a public comment. We’re sorry to see you go, but you can quickly cancel your subscription by visiting your account page here: https://www.misfitsmarket.com/account Scroll to “Your plan” and click “Manage.” From this page, you can pause or cancel your subscription. If you’re still having trouble finding this page, Please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new It will be added to our queue and our team will be in touch with you via email as soon as they can.

By Post Author

My boxes have all gotten here in bad shape….ice pack is melted, a lot of things are wilted and/or mashed. Very disappointed & want to cancel my subscription please.

Hi Pam, we’re sorry to see you go and we hope you give us a chance to make this right! Please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new It will be added to our queue and our team will be in touch with you via email as soon as they can about your orders.

However, if you’d like to pause or cancel your subscription, please log in and visit your account page here: https://www.misfitsmarket.com/account

Scroll down to “Your plan” and click “Manage” where you’ll be able to change your subscription preferences. Thank you!

By Post Author

This is my first box. I was a little nervous but everything was good. I received exactly what I ordered. A couple of bruises but not any different than the store baggers do to my items. I made beef stew and it was amazing. Tried it with the fingerling sweet potatoes for a very nice flavor. Thank you. Looking forward to the next box.

From reading all the comments I think I will wait until you have ordering kikns worked out. I am too busy to have some of these problems and frustrations. Thank you!

I will receive my first box today. When I ordered most things were not available so I am not going to be getting much of a variety. If I don’t customize will I get a better variety? Is there a way not to customize? Thanks in advance

Hi Patti, if you don’t customize your box you’ll simply receive a mystery box of quality produce! Depending if you ordered a Mischief or Madness size, you’ll receive 12-14 different types of organic fruits and vegetables. We hope you enjoy!

By Post Author

I was very disappointed in my last box. I don’t care if the produce isn’t pretty but if it’s over ripe or inedible I’m not interested in your product. I emailed you a week ago and never heard back so I cancelled my upcoming box. I’m not sure I want to continue with Misfits even if it is less expensive. What good is it if I can’t eat it!

Hi Marlene, we’re sorry to hear about the quality of produce in your latest box. Rest assured that if you’ve filled out a ticket with our team that it’s in their queue and they’ll reply to you as soon as they can. If you haven’t filled out a ticket, please do so here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new It will be added to our queue and our team will be in touch with you via email as soon as they can. Thank you!

By Post Author

This is my third box. The first one was a disappointment mostly because instead of delivering on Tuesday as requested, it came on Thursday and a lot of the veggies that should have been kept cold weren’t. I had to throw half of the box out. Second box was great. This box – mixed feelings. I asked for yellow squash, which I got – one tiny yellow squash. What can I do with one 5″ squash? Not too much. I expected something larger, or if they are that small, more than one. I ordered limes, and got 7 of them. Just wondering if maybe more thought could be given to the quantities?

Hi Lori, we appreciate your feedback. Due to the nature of our rescue business, we often rescue produce that is too small for the traditional grocery store. However, you’re totally right! If you’re getting a small squash, we should be sending you a few to make up for its size. We’ll pass this along to our team. In the meantime, we want to make this right. Please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new It will be added to our queue and our team will be in touch with you via email as soon as they can. Thank you!

By Post Author

Thanks for the reply, I wasn’t expecting any reparations, I just wanted to bring the issue to your attention. Getting something that you can’t use by itself actually makes you spend more money to get a few more to be able to create a dish, or even worse, discard that item – which is what you’re trying to avoid in the first place. I appreciate you using this as an opportunity to provide better service.

Received my box on Saturday and was excited to see all the wonderful fruit and veggies. Was going to make peach cobbler last night and my peaches were spoiled. So disappointed. Can you replace them in my next box ?

Hi Laurene, we’re so sorry to hear about the state of your peaches! Please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new and they will look into refunding you for the spoiled peaches. Due to the nature of our rescue business, we may not be able to include peaches in your next order but we will look into making this right. Thank you!

By Post Author

You’re telling everyone to login to customize their box at 4:00 on the day their market opens! That’s why it is always jammed up then and so when you finally do get on, surprise , all the good stuff is sold out again! Solution?

Hi Carolyn, we’ve seen this issue a lot and will pass this feedback along to the appropriate teams. Due to the nature of our rescue business, we have a limited number of each item that we were able to rescue, which is why some weeks it may appear that some items are sold out sooner than others. However, we know how frustrating that can be and we are constantly updating our website for a better user experience and to ensure that everyone has access to pick what they want. Thank you for your feedback.

By Post Author

I’ve written several times about the poor conditions that I’ve received my boxes and have never once received a response. I’ve had two boxes with crushed tomatoes all over and rotten veggies that I had to throw away. I’ve put my subscription hold, hoping that after a break things will get better.

Hi Micah, we apologize for our lack of response! We want to make this right. Please fill out a formal ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new It will be added to our queue and our team will be in touch with you via email as soon as they can. Thank you!

By Post Author

Where on my account page can i find what day my Marketplace and customization window opens?

My first box was in great shape and looked amazing! But I’ve skipped my last box because the last few boxes just look horrible and my tomato’s where rotten my lettuce was slimy and grapes where mushy! I love the idea of these boxes my son eats fruits and veggies like they are going out of style but if they come in bad then we can not eat them and it becomes a waste.

I just got a notification that my box will ship on this week. I never got an email link to choose my items!

Hi Mary, we’re sorry that you didn’t receive an email from us about your customization window! Be sure to check your spam folder to make sure emails from us aren’t going there. For your next box, if you visit your account page after you login into MisfitsMarket.com, you can see when your window to customize your box opens. Thanks!

By Post Author

Please cancell all future boxes to my account. The box was a disaster. The kale was yellow.
The zuchinni were both cracked in half. One of the 3 apples was all brused.
I really don’t want to take a chance on any other boxes.
Thanks, Darlene Wells

It sounds like you are having a lot of problems with the boxes. I was just going to join. I especially like that good food does not go to waste. This helps the farmers/growers.

Some weeks, I just can’t find enough choices in a customize category. I will always eat fruit… Any fruit! Is there a reason that I cannot double up my choice of fruit? This week I received Bartlett Pears. They are delicious but there were only 3. Next week when I order, I’d much prefer an additional order of 3 pears instead of one of the other choices I know I’ll find in the options. Is there a way to do this and if not, will you give customers the chance to double a request for an item at some point in the future?

Hi Amy, that is a great suggestion and one that we hear a lot. We’re definitely looking into this feature where you can add multiples of items that you want more of. We’ll pass this along to the team and update you with an email and on our social accounts once you can test this feature. Thanks!

By Post Author

My first box was never delivered, as the fedex report said damaged goods. I was wondering if I was still charged for this? Very hesitant to receive my next box, but it arrived on time and I was very pleased with the bounty of fruits and vegetables! Thank you

Hi Susan, We’re so glad to hear that you were happy with your box! But we’re so sorry to hear that FedEx never delivered your first one! Often when a third party shipping partner doesn’t deliver a box, we aren’t always notified, so your best bet is to send our customer success team a ticket about the box you never received. You’ll be refunded in full. You can do that here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new 

By Post Author

Is there a trick to getting my box delivered on time. I have only received it once on the day I requested so far. Why?

Hi Suzanne, we’re sorry to hear that your boxes have been delayed! We recently moved to a new facility and should have communicated with you via email that some boxes may be delayed. Rest assured though that whenever boxes are delayed, they are still packed fresh the day they are sent! If you have any issues with future deliveries or the quality of your box, please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new Thank you!

By Post Author

I was supposed to receive my first box 4 days ago. It still hasn’t come. I put in a “ticket” for their “customer success team,” but it’s been three days and I haven’t heard ANYTHING. And there’s no number I can call and actually talk to a person. I am at the mercy of their nonexistent online customer service! I would rather deal with the cable company, and that’s saying a LOT!! I wish I had checked their rating on Better Business Bureau before letting them steal $35 from me. Lesson learned! I am canceling right now!

Hi Patricia, we’re sorry that you still haven’t received your box! Rest assured that if you’ve filled out a ticket with our team, it’s in our queue and we will reply to you as soon as we can. Additionally, to check on the status of your current box, please log in and visit your account page here: https://www.misfitsmarket.com/account At the top of the page, you will see if your box is in the packing stage or in transit. Thank you!

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On Sept 28 I was charged for my box but it does not show that it was shipped nor delivered and I did not get it on Oct.1

Hi Deana! If you’re unsure about the status of your box, please log in and visit your account page here: https://www.misfitsmarket.com/account At the top of that page it will give you the status of your box—whether it’s in transit or still in the packing stage. However, it sounds like this box may be delayed. Please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new It will be added to our queue and our team will be in touch with you via email as soon as they can. Thank you!

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I’m tired of getting celery and fresh ginger. How much ginger can one household use in a month? And I’ve got celery coming out of my ears. And mangoes! I don’t even like mangos. Hope to see a better mix of things this month or I’m putting future orders on hold.

Hi!!! Is there any way to get help identifying something that came in the box? It’s lettuce like but bitter. No way to know what it is or what to do with it!

Hi Julie! It sounds like you may have gotten frisée, which can be bitter unless it’s cooked. We suggest sautéing it with olive oil, salt, and pepper for a few minutes over medium heat until it becomes tender and warm. Then, we like to serve it with a vinaigrette, bacon, and a soft boiled egg. It’s like the perfect brunch salad!

Though we can’t be 100% sure, we update this page each week so you can see exactly what might be in your box: https://www.misfitsmarket.com/whats-in-your-box

Additionally, our customer success team is always willing to help identify something if you send them a pic here! https://help.misfitsmarket.com/contact/custom-contact-form-S1NAIK1Iw

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